BOTTEGA VENETA Northern Europe Client Development Manager

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BOTTEGA VENETA Northern Europe Client Development Manager Apply
locations
London - 14 Old Bond Street
time type
Full time
posted on
Posted Yesterday
job requisition id
R132536
SummaryBottega Veneta – inspiring individuality with innovative craftmanship since 1966. Creativity lies at the heart of all that we do. Born in Vicenza, the house is rooted in Italian culture yet maintains a truly global outlook. An inclusive brand with exclusive products, Bottega Veneta is as much a feeling as it is an aesthetic.Job DescriptionWe are currently seeking a Northern Europe Client Development Manager as part of our dynamic team in London. Translates CRM data analytics and insights into sensible strategic and tactical proposals to mine new clientele, to upgrade existing and develop further VIC segments
Develops local client engagement strategies and plans in synch with our global vision and reflecting the local ambition (together with Retail and CRM)
Manages the operations of branded events for clients, including “surprise and delight” experiences for our most valued clients, and develops new retail events and activations to drive commercial results
Works in collaboration with office functions to integrate all client-related initiatives to drive one integrated approach to our clients, across all distribution channels and at all consumer touch points
Understands the needs of our store teams and anticipates those of the local clientele thanks to his/her extensive knowledge of the local market
Provides hands-on guidance to retail and store teams cascading client strategy and translating it into specific engagement and client outreach actions in/out of the store
Leads day-to-day Clienteling planning, ensuring the highest standards of implementation and aiming to achieve performance in line with concrete KPIs and budgets
Creates a network of external partners in line with the brand (personal shoppers, concierge, brands, embassies, hotels, art clubs, etc) to cultivate a new network of potential clients for the brand
Is willing and able to host client appointments independently and to host clients at events within the store or abroad, representing Northern Europe as the ultimate Bottega Veneta ambassador
Partners with the North Europe Training Manager to launch CRM and clientelling-related trainings and ensures their successful launch in-store to drive the desired service standards and commercial results, coaching the CRM Ambassadors and other retail colleagues whenever necessary
They are the internal voice of the client, and is externally our brand ambassador, advocating for an authentic customer-centric culture and creating Bottega fans in our local markets. Who you are: Deep retail experience, including a Store Manager/Director role in a high clienteling flagship
Strong leadership and people management skills
Luxury market knowledge, preferably on UK and DACH regions
Dynamic sense of ownership and accountability
Ease in working in a fast-changing environment
Tastemaker for luxury, fashion and/or arts
Confidence
Collaborative team player
Innovative and strategic mind set
Excellent English
Travel flexibility to different destinations Why work with us?This is a fabulous opportunity to join the Kering adventure and to actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.Kering is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background. Job TypeRegularStart Date2024-07-01ScheduleFull timeOrganizationBottega Veneta UK Co Ltd.
About Kering A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté.
By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. In 2022, Kering had over 47,000 employees and revenue of €20.4 billion.
Join us to shape the Luxury of tomorrow with us.
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