Bookings Team Leader

About Us
Citygate is a highly successful, privately owned business that has grown significantly over the past twenty years to 650 employees across multiple locations including London, Berkshire, Hertfordshire and Buckinghamshire. We work with global brands (Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, SEAT, CUPRA, ŠKODA and Kia), provide excellent quality training and internal progression opportunities.
Why Citygate
Citygate is founded on a simple vision: “to grow a business we are proud of through a commitment to excellence”. As a privately owned and entrepreneurial business, we're welcoming, inclusive, have a great team ethic and have worked hard to create a positive working environment that we can all be proud of.
We have ambitious plans for the future and we need driven, focused and skilled teams to help us achieve this. That's why every Citygate employee has access to our award-winning learning programme, whether that's operated from our purpose-built Citygate Academy facility or through working with our brand partners.
The inventive automotive industry has always been popular with the innovators and creators. But now, more than ever, it's the perfect career space for those looking to stand at the forefront of change – specifically, the transition to Electric Vehicles.
Role overview
We are looking for a Bookings Team Leader to manage the Bookings team and to work closely with the Service Teams to achieve customer care objectives.
Service.
Key responsibilities
Your key responsibilities as a Bookings Team Leader will be:
To manage and support the Bookings Team
To undertake regular reviews of departmental performance
To undertake performance reviews and identify training needs
To implement appropriate training and development plans
To keep up to date with product and other relevant information and to communicate relevant information to the team
To recruit departmental staff
To produce regular reports on departmental performance
To continually work to improve customer care standards
To attend meetings and training sessions
To receive calls from customers and prospective customers
To book service appointments
About You
As a Bookings Team Leader, you will ideally have the following skills and attributes:
Previous experience in a similar role within hospitality
Excellent understanding of bookings and driving sales
Ability to build strong relationships internally and externally
Organised, hard working and outgoing
Excellent communication skills and a good telephone manner.
Great computer skills and the ability to multi-task.
High levels of commitment to providing the best customer care.
A positive and friendly attitude in the work environment.
What's in it for you?
With our benefits there is something good for everyone. We're a progressive business that believes building a good team culture is not only good for everyone who works for us – but it makes a difference to how we engage with customers too. That's why when you join Citygate, you can expect to receive a wide range of impressive employee benefits including:
Access to our in-house training academy for everyone
Access to The Volkswagen National Learning Centre for specific roles
Internal career progression opportunities across our various brands and locations
Electric Vehicle (EV) Training levels 1- 4 depending on role
High street discounts
Wellbeing portal
Employee assistance programme
Purchase, service and parts discounts
Employee referral scheme
Standard company benefits such as pension, life assurance cover, competitive holidays and cycle to work scheme
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