Bookings Advisor - Cribbs

Bookings Advisor - Cribbs
Reference Number - 0123445567567
Are you passionate about customer service? If so, you could be just who Wessex Garages are looking for to join our team in Cribbs Causeway, Bristol.Your roleThe main function of the role is to provide excellent customer service, by taking incoming calls and coordinating bookings in the workshop diary or providing ongoing follow up support for jobs already in the workshop.It will also include preparing paperwork for handover packs, providing estimates for online/telephone enquiries and providing support for service advisors.Of key importance during these transactions is to always liaise with customers in a positive, helpful and efficient manner.You will be responsible for:Promptly answering, and dealing with, customer phone calls;Providing telephone assistance in terms of making a convenient booking in the diary, and capturing all of the customers requests and comments on the job card;To raise job cards and check vehicles for recalls, technical campaigns and review indicators;Providing support for service advisors;Providing estimates for online/telephone enquiries;Liaising with workshop management regarding matters such as availability of parts, diagnosis feedback etc;Front line delivery of the Wessex Garages Customer Satisfaction promise;Understanding of, and adherence to, manufacturers required booking protocols;Any other duties as agreed with the Service Manager from time to time.Your profileThe successful candidate will have excellent communication and organisational skills and put customer care at the forefront of what they do.Dedicated to providing the best in customer care and retention.A well-presented individual with a desire, character, and attitude to succeed.Strong organisational skills*Please note driving licence checks will be carried out as part of the recruitment process*
Reg Office:
Pennywell Road, Bristol, Avon, BS5 0TT
Reg. Company Number:
2639755
VAT Reg. No.
567778570
Wessex Garages Holdings Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts as an intermediary. Wessex Garages Holdings Limited is authorised and regulated by the Financial Conduct Authority. FRN: 677024. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions. However, any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned.
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