Booking Clerk/Admin Assistant in Physiological Sciences - Band 2 (NHS AfC: Band 2) - Audiology [...]

Main area
Audiology - Physiological Sciences
Grade
NHS AfC: Band 2
Contract
Fixed term: 6 months (Hours and days to be agreed)
Hours
Full timePart timeFlexible working37.5 hours per week (Working pattern to be discussed at interview)
Job ref
357-LN-080-24
Employer
United Lincolnshire Hospitals NHS Trust
Employer type
NHS
Site
Lincoln County Hospital
Town
Lincoln
Salary
£22,383 Per annum
Salary period
Yearly
Closing
29/04/2024 23:59
Booking Clerk/Admin Assistant in Physiological Sciences - Band 2NHS AfC: Band 2We recognise that outstanding care can only be delivered through our people. We want to attract people who can help us deliver our vision. We want in return to help people achieve what they wish in their careers in the NHS at ULHT.We are always keen to welcome highly skilled, committed and compassionate individuals to our hospitals – people who put patients at the heart of everything they do and are ready to help us achieve our vision.Our values guide everything we do. They are:Patient-centred –Putting patients at the heart of everything we do, listening and responding to their needs and wishes.Safety –Following ULHT and professional guidelines. Speaking up to make sure patients and staff are safe from harm.Excellence –Striving to be the best that we can be. Innovating and learning from others.Compassion –Caring for patients and their loved ones in ways we would want for our friends and family.Respect –Behaving and using language that demonstrates respect and courtesy to others. Zero tolerance to bullying, inequality, prejudice and discrimination.If you believe in them too, then you are ready to join the ULHT team.We’ve taken great pride in building working environments where staff always feel valued, cared for and part of a team. Without doubt this is a challenging yet very rewarding job that is at the centre of health and care in Lincolnshire - making a positive difference to our patients.Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £710 million (22/23) and we employ nearly 8,600 people.Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.So,what is in it for you?Flexible working: Depending on the needs of your role, we will consider requests for flexible and/or part-time working for whatever reason you should need it. We recognise flexible working will not look the same for everyone, because it depends on the nature of the role and the needs of the individual.Types of flexibility could include:Part-time - less than 37.5 hours per week.Off-site/remote working - working from home or other sites for part or all the week.Compressed hours – usually full-time hours but over fewer days or shifts.Staggered hours – having different start and finish times.Set shift patterns – to allow for predictabilityNHS Pension:A generous and flexible pension scheme with contributions from us as your employer fully protected against inflation and guaranteed by the governmentAnnual Leave: Starting at 27 days a year, rising to 33 days after 10 years plus eight bank holidays (for staff covered by Agenda for Change) For Medical Workforce positions (Consultant and Specialty Doctor), the full-time entitlement commences from 32 days per annum. For all other Medical Workforce positions, the full-time entitlement commences from 27 days per annum.Bank working:The chance to work extra hours at enhanced rates and we will pay you weekly too, ideal if your income needs a quick boost.In addition, there ismore.Family & Childcare: Including on-site nurseries at Lincoln County Hospital and Pilgrim Hospital Boston, maternity, paternity, adoption & shared parental leave following a set period of employment.Health & Wellbeing: including counselling, mental health first aid, physiotherapy, eye tests.Learning & Development including Lincolnshire Talent Academy, leadership training, medical education, clinical education, Lincolnshire clinical researchFinancial support and benefits i ncluding Cycle2Work, car lease scheme, home electronics. Free on-site parking and free tea and coffee and the ability to save and borrow through your salary. Rewards & Recognition
including staff awards, long service awards, retirement awards, examples of excellence and staff lottery.
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Job overview The Physiological Sciences team at ULHT is looking for a skilled and dynamic administrator to work in their busy Lincoln and Pilgrim offices where no two days are the same. The successful applicant will have excellent communication and administration skills with recent experience of working in a busy office environment. They will require skills relevant to administrative work in the NHS, and will work to ensure that our clinicians and patients are always supported with expert admin help.If you're looking for a rewarding administrative role where you can make a positive difference to people's experience of the NHS, then joining the Physiological Sciences team could be right for you.Main duties of the jobBooking patient appointments following agreed procedures and protocols and ensuring patients are appropriately informedArranging, rearranging or cancelling appointments in line with patient requests whilst ensuring Local and National policy's are followedAccurately recording appointment outcomes and other data relating to patients in a timely mannerEnsure patients receive all relevant information in a timely, accurate and effective wayAnswering patient queries or escalating where requiredProviding administrative support to the Physiological Sciences teamWorking for our organisationOur Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.Our Board have recently agreed a new vision statement – “Outstanding Care Personally Delivered” – stating their ambition for our Trust to be among the best.We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.Our latest CQC report increased our ratings for being effective and well-led from ‘Requires Improvement’ to ‘Good’. Our rating for caring remained as ‘Good’.This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.Detailed job description and main responsibilitiesTo prioritise own workload to ensure safe and effective running of the administrative needs of the departmentBook patients in line with the urgency of their appointment in line with Local and National booking rulesEnsure patients receive the required notice of booking whilst ensuring maximum utilisation of available resource.To contact patients, gaining acceptance of booking with patient or their representative.To advise patients or their representative, either via telephone or face-to-face, within agreed protocols, of information relevant to their appointment or admission or other related non-clinical subject.To take appropriate action as required when answering patient queries, such as re-arranging appointment dates or escalating issues appropriatelyAccurately maintain electronic and paper patient recordsMaintain patient confidentiality at all timesWhat should you do next?Have a look at the job description and if you like what you see then apply today. Don’t miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!!!Person specificationQualifications2 GCSE’s grade C or above in Maths and English.NVQ2 or equivalent in relative subject, ie Customer Care SkillsKnowledge of PASEuropean Computer Driving Licence or equivalentExperienceWorking knowledge of Microsoft Office packagesWorking with the public.Working within a health care environmentSkillsAbility to work on own initiativeAbility to provide good customer careGood communication skills, both written and verbalDemonstration of Trust values and behavioursAbility to evidence/demonstrate key values and behaviours in line with the Trust framework: Patient Centred Safety Compassion Respect and ExcellenceKnowledge of waiting list managementSpecific RequirementsAbility to maintain confidentialityAbility to work flexibly and in a changing environmentAbility to work independently as well as in a teamAbility to work within tight timescales and prioritiseULHT recognises that everyone is different, and values the unique contribution that individual experiences, knowledge and skills make in delivering quality healthcare and becoming a model employer. We are committed to transforming our organisational culture by actively committing to implementing the Trust Single Equality Scheme, and other policies, such as the Dignity in Care policy and the Dignity at Work policy. We will continue to promote equality and challenge discrimination in all service provision, recognising and meeting the needs of the diverse communities we serve. We will strive to provide an environment in which people want to work and to be a model employer leading in good employment practice.As a responsible employer ULHT would encourage staff wishing to join the Trust to take up the COVID vaccination as this continues to remain the best line of defence against COVID19Please note that we do not accept CVs.Due to the high volume of applications we receive, ULHT reserves the right to close this advert prior to the closing date.No DBS fees to pay: Successful candidates will have DBS applications applied for & paid by ULHT where applicable. There is no requirement to reimburse ULHT for this cost.We welcome applications from the UK Armed Forces Community. On the application form please tick “Member of the Armed Forces Community” if the below applies to you.You are:A VeteranA Military ReservePartner/Spouse of those Serving NB: partners/spouses are only eligible whilst their partner is serving in the Armed ForcesApplications from applicants who meet the current criteria for Tier 2 sponsorship to work in the UK (where both the role and candidate are deemed suitable for a Tier 2 visa) are welcome and will be considered alongside all other applications. However, non-EEA candidates may not be appointed to a post if a suitably qualified, experienced and skilled EU/EEA candidate is available to take up the post as the employing body is unlikely, in these circumstances, to satisfy the Resident Labour Market Test. The UK Visas and Immigration department requires employers to complete this test to show that no suitably qualified EEA or EU worker can fill the post. For further information please visit the UK Visas and Immigration website.Employer certification / accreditation badgesThis post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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