Booking / Admin Clerk

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. An organisation with a real sense of community we actively support and develop our staff to ensure our patients receive the best quality care. Join our team and support our vision of delivering the right care first time, every time.Job overviewMacclesfield Hospital is a busy district general hospital situated in Cheshire, close to the beautiful Peak District and within easy reach of the centre of Manchester.The Cardio-Respiratory department is based on the Macclesfield site and offers a wide range of non-invasive investigations.We are looking to appoint a full time, enthusiastic and motivated admin/booking clerk to support our dynamic Cardio-Respiratory Team.You will need to be computer literate, flexible and willing to learn new skills. You will be working within a multi-disciplinary team and must have a positive and proactive approach to work. You will need excellent verbal and written communication skills as you will be dealing with staff and patients by phone, email and face to face. Knowledge of medical terminology, administration and organisational experience is essential.If you enjoy variety and would like to make a difference, we would like to hear from you.Hours per week: 37.5 (Monday to Friday 9am - 5pm)Main duties of the jobTo work as part of the cardio-respiratory booking and admin team to plan, book and schedule outpatient cardio-respiratory appointments ensuring that both Government and Trust targets are met. Working with the department manager to ensure that cardio-respiratory clinic capacity is utilised efficiently and effectively. Managing all follow up waiting lists ensuring appropriate prioritisation of patients including giving patients a choice of day and time where possible. Dealing with all administrative enquiries including face to face, incoming calls and emails and assisting patients and staff with booking/re-booking appointments.Working for our organisationWhether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. An organisation with a real sense of community we actively support and develop our staff to ensure our patients receive the best quality care, delivering the right care first time, every time.COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters as part of ongoing monitoring.Please be aware that this post requires an Standard with Barred list Disclosure and Barring Service (DBS) check, the cost of which is payable by the successful candidate. If you have lived or worked abroad for 6 months or more in the last 5 years you will need to obtain an overseas police clearance. Further information can be found on the additional information links at the bottom of the advert.Detailed job description and main responsibilitiesPlease read the attached Applicant Pack prior to completing your application form to find out more information.Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.As part of making your application we encourage you to review the Trusts Careers webpage www.careersateastcheshire.nhs.uk for more information about working for East Cheshire NHS Trust.We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.We look forward to receiving your application.Person specificationQualifications5 GCSE’s or equivalent grade C or above. Must include EnglishWorking towards National Vocational Qualification (NVQ) level 3 or equivalent experienceEuropean Computer Driving Licence (ECDL)Knowledge and SkillsWorking knowledge of windows and excel packages.Knowledge of office procedures.Sound understanding of confidentiality and Data Protection Act 1998Awareness of current NHS policies, priorities and targetsStrong written and verbal communication skills and an ability to deal with sensitive issuesCustomer CareKeyboard SkillsKnowledge of hospital patient administration systems including Patient Administration System (PAS) and SOLUSExperiencePrevious office administration experienceOther Role RequirementsPlease refer to the Job Description and Person Specification for further detailsPlease read the guidance for applicants and completing the application form documents prior to completing your application form (documents are located below).We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). In order to facilitate applications from all members of the community the Trust is able to offer services including Braille Applications and Interpreting Services.The Trust may close any advertised post before the stated closing date. We recommend that you apply as soon as possible.If you have not heard from us within 3 weeks of the advert closing date, regretfully you should assume that your application has been unsuccessful.Employer certification / accreditation badgesThe postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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