Bodily Injury Claims Handler

At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day.It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here.We have an exciting opportunity for a Claims Handler to join our Bodily Injury team. In this role you'll be responsible for the validation, investigation, negotiation and fulfilment of bodily injury motor claims, and any other associated losses. You'll proactively resolve outstanding investigations to choose the most appropriate settlement route, optimising revenue generation and/or cost control opportunities.What you'll be doingPro-actively managing the end-to-end process of all third-party injury claims to establish and maintain accurate claim reserves up to £50,000 (within your own financial handling authority) to manage the overall expenditure throughout the lifecycle of the claim.Pro-active triage of bodily injury claims within best practice and legislative and regulatory guidelines, validating policy cover, conducting full investigation of claims considering complex injury triggers, liability and fraudulent claims.Effective gathering of information to enable early arrival at the correct liability decision considering economic settlement, pro-actively secure appropriate recoveries to limit business exposure.Handle and deal with all SCP and MOJ Stage litigation up to a value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Proactive Partner.Manage and own the customer experience (including third party), always ensuring adherence to the principles of Consumer Duty.Manage and maintain effective relationship with both internal (Hire, Damage Management, Counter Fraud, Underwriting) and external (Rehabilitation providers, Medical experts, Counsel, Forensic Accountants, Brokers) stakeholders to ensure adherence to internal and external policies, procedures and governance, whilst controlling indemnity spend.Maintain an awareness of solicitor behaviours and changes in relevant legislation to understand the marketplace and BI handling approaches to provide suggestions for improvements.Identify, own and manage the risks involved in running our business appropriate to your role, in line with the DLG risk framework.What you'll needExperience handling Bodily Injury claims is strongly preferred.Ways of workingThis role will be based out of our Bromley office. Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you.Read our flexible working approach here .BenefitsWe wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Our core benefits include:9% employer contributed pension50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown coverAdditional optional Health and Dental insuranceYou begin with 22 days of holiday entitlement (excluding bank holidays). For every year you complete a full years' service by April 1st, you accrue an additional day - with a max of 25 days. Plus you have the option to buy or sell up to 5 days each yearEV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way.Buy as you earn share schemeEmployee discounts and cashbackPlus many more!Being yourselfDifference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.comTogether we're one of a kind.#LI-Hybrid#LI-BB1
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