Billing Analyst (6 Month FTC) Finance · Exeter · Hybrid Remote

About Us:At Cuckoo, we put our customers at the heart of everything we do, as we try to make their lives easier and their broadband faster. Because the truth is, we want them to actually feel good about their broadband. That’s why we call it feel-good broadband. We’ve already topped MoneySavingExpert’s poll for the best customer service (twice) and are well on the way to achieving our overall aim: to become the UK’s most recommended way to connect. So if you’re as customer obsessed as we are, and want to help change the face of the UK’s broadband industry, we’d love to hear from you. More about this role:This is a great opportunity to deliver a great customer experience to our customers through trusted billing and payments services while supporting a profitable business. The role will operate and improve business processes for billing, payments and revenue assurance.Please note - This is a temporary 6 month position with an immediate start.The key responsibilities for this role includes Operate processes and quality checks for validating the accuracy of the bills we sent to customers. Manage reconciliations to ensure that all products and services are billed as expected. Support with responding to queries from customers and resolving customer billing and payments errors. Deal with bill errors and incidents to put things right for the customer. Work with technology partners, finance and customer services teams to make improvements to the business processes for billing, payments and revenue assurance. Produce reporting for KPIs for operational performance. Support business project with performing system and business process testing for billing and payment. Identify improvements to the customer experience and support getting these changes implemented.
You should apply if you have experience with: Billing processes and reconciliations to ensure quality Payments services for consumer customers Making improvements to systems and processes Improving customer experience It would be great if you also have: Experience from telecom or utilities billing and payments. Excellent collaboration and team working skills Strong analytical skills and having the ability to create insights from data Strong skills with data analytics tools, such as Microsoft Excel, Access and Power BI Strong communication skills.
Life inside the nest: Salary:£28,000 per annum 4x Life Assurance Income Protection Salary Sacrifice Pension 30 days holiday plus statutory bank holidays Enhanced Sick Leave Enhanced Family Leave Private Healthcare Private Dental Care Cycle 2 Work Scheme
Health Cash Plan Shopping Discounts Discounted Breakdown Cover
Can you see yourself working with us? Apply now!We want all candidates to have every opportunity to shine and show us your talents, please let us know if there is anything we can do to make sure our assessment process works for you!
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