Banking customer service advisor

*Want to work for an accredited Real Living Wage employer earning a base salary of £23,400 per year?*The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.*Customer Service Advisor - Financial**Location: Newcastle - Role is office based**Hours: Monday – Friday, 8am – 6pm and Saturday, 9am – 5pm. Closed on Bank Holidays.*Who we areKura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential.We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”. Our Vision is to be “Unrivalled in Developing People."Role DetailsWorking with customers, you will be their first point of contact with Leeds Building Society. This role is all about delivering exceptional customer service by living the Society’s brand and helping their members.You will handle both straightforward and complex enquiries for your area of expertise savings, some of which will require great care and sensitivity.You will work *onsite* on the clients site within *Cobalt Business Park, Newcastle, NE27 0QJ.*You will receive full paid training on our systems, products, and call handling.*This role will involved** Handle inbound telephone calls in a friendly, personal and decisive manner.* Support customers and intermediaries through the Society’s saving products switch(online and phone based).* Understanding customer needs quickly and efficiently, answering queries.* Support customers in the opening of new savings accounts through any of the Society’s channels including providing online support.* Experience of working in a customer service environment or good understanding of customer facing services.* Educated to GCSE standard or equivalent (Inc. Maths & English level 4-9) or equivalent.* Knowledge of UK Savings / Mortgage business is essential.* Candidates will be required to pass a credit check.BenefitsAs well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more.Requirements* Experience of working in a customer service environment or good understanding of customer facing services.* Educated to GCSE standard or equivalent (Inc. Maths & English level 4-9) or equivalent.* Knowledge of UK Savings / Mortgage business is desirable.Next stepsFeel ready to jump in? Click Apply Now or contact the team:* Please give the team a phone call on 0141 272 1112, they are excited to discuss the role further.* Email us: #####* Text or Whatsapp 07507601627Job Type: Full-timePay: £23,400.00 per yearWork Location: In person