Banking Customer Service Advisor

Job Description Huntswood is looking for Customer Service Advisor with financial services experience to join a large campaign for a leading retail bank. If you have excellent customer service skills, great people skills and an understanding of general banking products, then we have a great role for you.Start Date: April & May 2024Salary: £12 per hour plus performance bonus (£25, 398pa OTE)Location: Working from home - We are currently looking for advisors who live a commutable distance from our client's Liverpool office.Working hours: 37.5 hours per week, 5 days per week 4 Week Rotational shift pattern between Monday to Friday, 8am - 8pm, 1 in 4 Saturdays!What Huntswood can offer:Comprehensive TrainingGenerous staff discounts- access to our intranet with exclusive discounts from leading retailersTeam Building activitiesAccess to an online Well-being centre that has a variety of tools to nurture your overall healthOffer & support with 1 Volunteering Day per yearRefer a friend scheme (earn £600 for each person you refer)Mentorship program to grow and develop within the companyWhat Huntswood is looking for:Proven experience in a Financial Service role preferably in a customer centric environmentExcellent communication and people skillsGoal-oriented with a drive to succeed in a customer centric environmentPersistent and resilient attitude towards rejection and challengesAdaptability to quickly learn about new products and industriesAbility to work under pressure and meet tight deadlinesSuitable work space at home with strong broadband connectionlAbility to work independently and as part of a teamAble to work on a 4 week rotational shift pattern of Week 1 : 8am - 4pm - Monday to FridayWeek 2 : 12pm - 8pm - Monday to FridayWeek 3: 9am- 5pm - Monday to FridayWeek 4 : 12pm-8pm - Monday - Wednesday, Friday and SaturdayAs a Banking Customer Service Advisor, you will be taking calls from customers to support them with general banking enquires. This could be anything from account balances, transaction history, account setup, and general account maintenance. You may also have to address customer concerns complaints and try to resolve these for the customers.Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now!'It's not just about what we do, but the way we do it. And it's our values that make us special.'To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.