Band 8a Assistant Operations Manager - Gastroenterology and Endoscopy

Our current vacanciesIf you want to be part of the Royal Free London team, search our current vacancies below to find the job for you.Band 8a Assistant Operations Manager - Gastroenterology and EndoscopyBand 8a
Main area
RFH
Grade
Band 8a
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
391-RFL-6219303
Employer
Royal Free London NHS Foundation Trust
Employer type
NHS
Site
Royal Free Hospital
Town
Hampstead
Salary
£58,698 - £65,095 per annum inclusive of HCAS
Salary period
Yearly
Closing
06/05/2024 23:59
Our trust has around 10,000 staff serving 1.6 million patients. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.Click on the logo below to see the video of the Royal Free London NHS Foundation Trust valuesJob overviewThis role offers a new and exciting opportunity to shape and improve the delivery of clinical services in gastroenterology and endoscopy at the Royal Free Hospital. The post holder will manage the service areas they are responsible for, ensuring the delivery of key targets within the budgeted resources available. They will contribute to strategic and annual business planning for their services, including the engagement of senior medical, nursing, APH colleagues and other staff, as required. They will also coordinate the planning, development and implementation of service improvement, capital and other projects for the areas they are responsible for. They will support clinical governance processes within their areas and assist Clinical colleagues in the management of risk. The post will deputise for the Senior Operations Manager where appropriate.Main duties of the jobThe post holder will support the operations manager in the operational management at the RFH site.Key responsibilities To manage administrative and support teams within the service / directorate Deliver appraisal and mandatory training requirements for all staff within these teams Lead the directorate performance management systems ensuring that Trust and standards are understood and adhered to and that performance reports are produced to enable divisional compliance Support the governance arrangements within the directorate including audit, complaints, incidents, risk and health and safety. To be responsible to the Operations manager for financial performance relating to delegated budgets and operational performance of the service / directorate Represent the operations manager as requiredWorking for our organisationThis is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than 1.6 million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free. Detailed job description and main responsibilities1. Key Working Relationships Operations Manager Directorate management team, including Operations Manager, Clinical Director and Matrons Clinical Service Leads for directorate and the service multi-professional teams. Risk and Complaints Managers Medical secretaries, ward clerks and other administrative support teams within the service / directorate Admissions team Outpatient appointment centre. Information department including the central validation team. Divisional Human Resources Business Partner, Associate Human Resource Business Partner, medical staffing managers and divisional recruitment team. Divisional Finance Analyst, Directorate Accountant and department staff. Clinical coding department.2. Royal Free World Class Values The post holder will provide World Class Care to service users, staff, colleagues, clients and patients alike so that everyone at the Royal Free can feel:* Welcome all the time* Confident because we are clearly communicating* Respected and cared for* Reassured that they are always in safe hands
The post holder is expected to promote a World Class Care culture and work in a way that is patient-centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services. The post holder will take a leadership role in World Class Care within the directorate ensuring that subordinate staff maintain world class care standards and oversee staff being booked on to courses for world class care as necessary.3. Furthering the Trust’s Governing Objectives The post holder is required at all times you are required to promote the Royal Free London NHS Foundation Trust’s (RFL) five governing objectives and participate in achieving relevant aspects of the Five Year Plan.- Excellent outcomes for patients- Excellent experience for our patients, staff and GPs- Excellent value- Full compliance- A strong organisation The post holders role in promoting and furthering these objectives will be commensurate with grade and designated responsibilities.4. Service Delivery, Service Improvement and Excellent Outcomes for Patients Support the operations manager in developing service development plans to align national direction/strategies and local priorities, considering the necessary changes in current practice and resourcing implications Identify areas of service improvement and opportunities. Support Operations Manager in developing Quality Innovation Productivity Prevention (QIPP) in the directorate.5. Performance Management Lead the infrastructure which measures performance within the service / directorate (including RTT reports, waiting lists, discharge summary completion, outpatient new to follow up ratios, diagnostic treatment status, length of stay) Ensure data validation is completed to achieve required national and local RTT targets and milestones. Work across the division to ensure that the emergency access standards are consistently met for all patients. Support the investigation of patient complaints, analysing the issues and identifying any faults in procedures, processes or the treatment of patients and making appropriate recommendations to the Operations Manager and others to avoid future occurrences. Work with the Operations Manager to monitor activity levels including outpatients, diagnostics and inpatients. Develop improvement plans to achieve performance against targets and other imperatives impacting on the Trust. Ensure that all activity is accurately and fully coded thereby ensuring income is maximised and outpatient treatment status recorded for RTT measurement. Participate in monitoring and maintaining compliance with relevant CQC standards.6. Communication Communicate clearly and effectively with staff to ensure they are kept up to date with divisional business plans and operational requirements. Provides complex information regarding performance in a motivational manner which encourages collaborative working in order to deliver against targets.7. Staff Management To manage administration and support staff employed within service / directorate4/10 Manage timely and effective recruitment and retention of staff in conjunction with the Human Resources department. Ensure appraisal is carried out for all staff and training needs are identified with resources. Manage mandatory training levels and ensure that service records are kept up to date. Be responsible for managing absence rates within the staff group. Ensure optimal use of staffing resources and review workforce requirements as required. Ensure staff are aware of and implement Trust policies and procedures and establish and implement local guidelines, policies and procedures as appropriate. Ensure that the Trust's policies on conduct and performance are adhered to and communicated effectively to all staff. Ensure that all staff are working to maintain a healthy and safe working environment. As required, lead on investigations within their own division and support Human Resources to provide independent investigations into complex Human Resource matters in other areas within the Trust. Support medical staff colleagues on recruitment of temporary and permanent medical staff Support the division to implement the staff survey action plan working with the OD Consultant, to raise the profile of the staff survey throughout your directorates to ensure compliance with national targets and genuine improvements in working lives based on local evidence.8. Patient Flow and Bed Management Work with clinical colleagues and the site management team to facilitate effective bed management including prioritising admissions, facilitating timely discharge, and escalating delays in discharge. Participate in the divisional sit rep and cross organisational information gathering and submission and attend bed meetings as required. Liaise with external organisations when delays identified with transfers to other hospitals.9. Excellent Experience for our patients, staff and GPs Support the promotion of World Class care culture and work in a way that is patient- centred, involves service users, responds positively to feedback from user groups and promotes teamwork across services. Support the development of the divisional action plan to ensure that there is an effective communication cascade5/10 Ensure all departmental staff groups are involved in the development and implementation of the QIPP programme and other planned changes Ensure that changes to services are fully communicated both within the organisation with staff and patients and with external partners, including GPs, Commissioners. Support the development of the patient experience working group as part of the QIPP programme10. Business Planning and Management To actively promote and protect the business interests of the Royal Free London NHS Foundation Trust with other healthcare organisations and agencies. To plan, organise and arrange activities to link with the overall directorate strategy. Involved in the development of future policies and planning developments for the directorate. Oversee future departmental policies and planning developments for the directorate. To support service review and development as required. This will involve process mapping/review, patient and staff involvement in re-engineering, change in practice, skill-mix review, changes in roles and responsibilities.11. Financial Budgetary Management Be accountable to the Divisional Board for financial performance relating to delegated budgets and the QIPP programme Be responsible for budget setting and effectively working within resource constraints. Develop the use of patient level costing and service line reporting to support and inform financial management Work with IM&T and Planning teams to ensure targets for clinical coding are met to maximise income in line with payment by results (PBR), ensuring clinicians are engaged in the process. Oversee financial and activity modelling projects as required in order to complete or contribute to the development of service business cases Work with IM&T and Planning teams to ensure targets for clinical coding are met to maximise income in line with payment by results (PBR), ensuring clinicians are engaged in the process.12. Information Management In conjunction with the Divisional Information Partner ensure that all service entities within the management portfolio are provided with high-quality, well-presented and relevant data reports supporting services in understanding operational efficiency, performance against national and local targets, activity and financial performance, and service size, configuration and potential for growth.6/#####. Quality and Governance Participate in monitoring and maintaining compliance with relevant CQC standards. In conjunction with the Operations Manager, take part in the development of the annual Quality Innovation Productivity Prevention Programme working on activities to implement it as required. Contribute to the achievement of CQUINs relevant to the directorate Support the divisional risk and governance team to investigate, plan and implement response to incidences and complaints Promote the corporate and clinical governance frameworks within the directorate14. Represent the Operations Manager To represent the Operations Manager or other senior managers as requiredPerson specificationRoyal Free World Class ValuesDemonstrable ability to meet the Trust ValuesQualifications1 st degree or equivalentEvidence of continuing personal developmentExperienceSignificant senior operational management experience, in the NHS or equivalentStaff management & leadership of a large MDTLeading and managing change within a complex environmentStrategic planning and project managementManaging large and complex budgetsSkills and KnowledgeAbility to deliver to deadlines and within resources.Advanced communication skillsDemonstrate advanced influencing and negotiation skillsBroad understanding of the NHS and key policy issues which effect performancePartnership & collaborative working with internal and external stakeholdersAbility to achieve effective team working within the division and across divisionsUnderstanding of clinical governance and riskNumerate, IT literate, analytical and able to use business intelligence effectively.Getting vaccinated, and getting a booster, remains the best defence against COVID-19.We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
AT* - Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.By applying for this role, you accept if successful, that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which aims at saving you time and improving efficiencies within the NHS when your employment transfers. Therefore we require you to complete your stat and Man e-learning modules prior to joining our organisation.If you are an EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. Before submitting your application and to avoid disappointment please check that you are eligible under the UKVI points based system .If you are offered a role with one of the NLPSS partner trusts, as part of pre-employment checks your identity and right to work documentation will be verified remotely (in most circumstances), using a certified identity verification service provider TrustID. You will be asked to capture an image of the relevant documents as well as a “selfie” using your smartphone/tablet (if available) for facial matching. TrustID will also perform a digital address check using Trunarrative and Equifax, which is a soft check and does not leave a footprint on your credit rating. For more information, visit www.trustid.co.uk The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. The Trust will request a DBS (CRB) if post involves regulated activities. The Trust is compliant with the Disclosure and Barring Service Codes of practice and the Rehabilitation of offenders act.By applying for this post you are agreeing to Royal Free London NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.Applications are welcome from people wishing to job share or work flexible patterns. We are committed to equal opportunities.Please note:Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person SpecificationOnly those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.Interview arrangements will be communicated via email so please check your email regularly following the closing date.Please be advised that due to exceptionally high demand, all Royal Free accommodation is at full capacity and waiting lists are being held. Average waiting times are 12 months. Please do not rely on Trust accommodation when you commence your role and ensure you investigate alternative accommodation for your arrival.Employer certification / accreditation badges
Name
Jas Jandhu
Job title
Senior operations manager
Email address
#####
If you have problems applying, contact
Address
Recruitment SupportOpen Monday to Friday08:30 am to 17:30pm
Telephone
01629 702338
Please note that jobs marked as 'Restricted' and/or 'open to internal applicants only' apply to both Royal Free London and North Middlesex staff who are currently employed by either organisation. Applicants from these trusts will be treated as internal candidates for these roles. This is to support the ongoing work that is required to plan for the proposed integration of our two organisations .
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