Automotive Technical Support Specialist

An exciting opportunity has arisen for an Automotive Technical Support Specialist within our team due to an internal promotion. Reporting into the Technical Support Team Manager, this is a full time permanent position and will be in based in Milton Keynes.What you could be doing:Essentially providing our Group network (all 6 brands) with high quality technical
support/resolutions
via group approved contact systems and software (DISS/ODIS), remote diagnosis or dealer on site visits, all as a result of a technical enquiry.Taking ownership of information and guidance provided with a customer centric approach whilst meeting group global targets for quality and response.Proactively drive case resolution by either remote support or hands-on repair guidance/coaching collaborating with the Customer Service Centre, Technical Service Centre, brands, factories and National Learning Centre to ensure customer satisfaction / resolution.You’ll identify and influence process improvement to ensure our deals are suitably supported on determining the best options for our customers and ensuring the most efficient solution is driven through proactive measures and technology.Skills & experience you can bring to the role:Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairsIdeally a High Voltage Expert qualification but minimum requirement of Master Technician qualificationExcellent
computer/analytical
skills to troubleshoot issuesStrong communication skills to relay information effectively at all levelsHighly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time, providing world class customer satisfactionFocus on prevention as well as cure and able to work independently as well as within a collaborative team structure.Full UK driving licenceWhat can be offer you?Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, hybrid working, additional training, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.We combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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