Automotive Services Claims Handler

Automotive Services Claims HandlerLocation: Preston (Hybrid)Salary: £22,800 per annum (Plus bonus and benefits package)Hours: Full Time and Part Time hours availableFast growing, technology led company that delivers market leading (and award winning!) solutions and services to motor insurers reducing exaggerated claims costs.Our clients are the UKs leading independent insurance outsource partner, specialising in motor insurance claims, third party capture, credit hire defence plus debt recovery and they represent some of the largest insurers, accident management organisations and vehicle rental companies in the UK and ROI.The RoleThe company are looking to recruit claims handlers in a full-time permanent position to support the companys continuing growth, reporting to the Automotive Services Team Leader.The role is a hybrid role, with travel into a Preston (or near) office at some point in the future or Aylesbury, Buckinghamshire.You will be responsible for all aspects of the third-party claims lifecycle delivering high energy outbound calls to motor insurance claimants to convert third party repairs and associated vehicle hire into the insurers preferred repair network and replacement vehicle providers, liaising with the claimant, supplier partners and setting up invoice payments.Responsibilities:Making and receiving calls to third-party claimants and using your skills to capture the claim into the insurers preferred repair network and to take a replacement vehicle (when required) from one of the partner providersUpdating the systems of recordObtaining status updates on the vehicle repair and conveying this to the insurer, replacement vehicle provider and the claimantObtaining the necessary invoices for the repair costs and the vehicle hire, and any specialist costs, ensuring these are properly authorisedPrepare the pack for paymentSkills & ExperienceKnowledge of the motor insurance marketPrevious experience of providing excellent customer serviceExcellent telephone mannerGood verbal and written communicatorGood Excel, Word and Microsoft Office skillsAttention to detailA can-do, positive mentalityAbility to work under pressure and to targetPreferred Skills KnowledgeExperience gained working in the insurance or credit hire sector.Success CriteriaOn target successful daily conversionsMonthly targets met, or exceededDelighted customersYour ability to work as a team playerAsking for assistance early when neededExperience working in a similar role is desired, but not essential.To ApplyIf you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.JBRP1_UKTJ