Automotive Services Claims Handler

Automotive Services Claims Handler
Location: Preston (Hybrid)
Salary: £22,800 per annum (Plus bonus and benefits package)
Hours: Full Time and Part Time hours available
Fast growing, technology led company that delivers market leading (and award winning!) solutions and services to motor insurers reducing exaggerated claims costs.
Our clients are the UKs leading independent insurance outsource partner, specialising in motor insurance claims, third party capture, credit hire defence plus debt recovery and they represent some of the largest insurers, accident management organisations and vehicle rental companies in the UK and ROI.
The Role
The company are looking to recruit claims handlers in a full-time permanent position to support the companys continuing growth, reporting to the Automotive Services Team Leader.
The role is a hybrid role, with travel into a Preston (or near) office at some point in the future or Aylesbury, Buckinghamshire.
You will be responsible for all aspects of the third-party claims lifecycle delivering high energy outbound calls to motor insurance claimants to convert third party repairs and associated vehicle hire into the insurers preferred repair network and replacement vehicle providers, liaising with the claimant, supplier partners and setting up invoice payments.
Responsibilities:
Making and receiving calls to third-party claimants and using your skills to capture the claim into the insurers preferred repair network and to take a replacement vehicle (when required) from one of the partner providers
Updating the systems of record
Obtaining status updates on the vehicle repair and conveying this to the insurer, replacement vehicle provider and the claimant
Obtaining the necessary invoices for the repair costs and the vehicle hire, and any specialist costs, ensuring these are properly authorised
Prepare the pack for payment
Skills & Experience
Knowledge of the motor insurance market
Previous experience of providing excellent customer service
Excellent telephone manner
Good verbal and written communicator
Good Excel, Word and Microsoft Office skills
Attention to detail
A can-do, positive mentality
Ability to work under pressure and to target
Preferred Skills Knowledge
Experience gained working in the insurance or credit hire sector.
Success Criteria
On target successful daily conversions
Monthly targets met, or exceeded
Delighted customers
Your ability to work as a team player
Asking for assistance early when needed
Experience working in a similar role is desired, but not essential.
To Apply
If you feel you are a suitable candidate and would like to work for this reputable company, please click apply to be redirected to their website to complete your application.

TPBN1_UKTJ