Automation Control Engineer

About this position�
We are currently working with a technical automation & drives distributor, who provide leading edge automation products, including machine controls, visualisation, electrical drives, linear motion, measurement & sensing, motors & gearboxes, mechanical transmission, and light & sound. Their customers are from a wide range of industry sectors, including packaging, material handling, labelling, medical/rehab, food & beverage and marine.
Job Responsibilities

• Develop in-depth technical expertise of motion control and automation products and software platforms.


• Keep up to date with relevant industrial technological developments.


• Develop application knowledge for key industry sectors and main applications.


• Gain knowledge of competitor products strengths and weaknesses.


• Attend supplier training sessions, seminars and new product launches.


• Develop knowledge of Robotics solutions (when launched).


• Customer Technical Support.


• Offer technical support to customers, via email, phone, virtually and in person.


• Obtain clear information from customers, through relevant questioning and requests for information.


• Replicate customer faults in order to reach solutions to customer issues.


• Develop test rigs and test equipment to aid fault finding.


• Liaise with colleagues and supply partners when further support is required.


• Assist with customer training, on site or customer premises.�Assist with organising and delivering customer technical seminars.


• System Integration Partner Network.


• Support and develop system integration partner network.


• Manage referral of end user projects to system integrator partners and follow-up / support activities


• Develop and coordinate activities in order to improve knowledge of system integrator partners on all key automation products and software platforms.


• Develop Robotics integration partner network.�Product Returns.


• Perform initial testing of returned products in order to ascertain issues.


• Return product to supplier for repair, if necessary.�Liaise with customer and supplier for relevant actions.

Experience Required

• Strong communication skills, within a technical environment, to customers, suppliers and colleagues.


• Ability to investigate challenges and problems faced, with a desired outcome of reaching a solution in a timely manner, to maximise customer experience.


• Innovation.


• Possess the mindset of developing new ways to improve effectiveness of the role. Introduce new ideas and solutions.


• Develop and maintain activity list. Drive the completion of key actions.


• Technical Competence.


• Ability to acquire and develop product knowledge.