Audio Visual Operations Manager

The Opportunity
This is a great opportunity to join a Global Communications company as their Operations Manager. Your responsibilities will include:
Engineering Scheduling (AV diary management Planning)
Assisting engineers while onsite
Booking engineer travel
Assigning engineers to projects/service calls
Ensuring all qualifications are current/booking engineers on courses to expand their knowledge
Finding engineering resource for jobs/projects
Approving Engineering overtime
Approving Engineering expenses
Approving Engineering fuel car expenses
RAMS
Booking responding to service call outs
Sending service job reports to customers
Escalation point for customers and general customer service
RMAs Returns
Validating approving contractor timesheets
Managing and responding to all support emails requests
Assigning engineer to service calls
Arranging install dates/scheduling with customers and any facilities requirements
Obtaining SOW from surveying engineer
Ensuring you have all kit equipment for project
Organising delivery of equipment logistics
Ensuring update of stock sheet
And all management of operations. Based in Surrey, salary will be GBP50k p.a. plus pension and benefits.
Your skills and experience
The successful candidate will have Audio Visual and Video Conferencing engineering experience and management experience in this market. Ideally with international experience as offices are worldwide due to the nature of the business. You will be an effective leader who has excellent communication skills, both verbal and written. You will focus on best practice and awesome customer service.
The Organisation
Our client is a global communications and conferencing company who provide secure and compliant video and audio conferencing, event calls, audio-visual solutions and maintenance services. They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital. They make their products and services simple for everyone to use so that you can concentrate on your own business needs.
The Recruiter
AV Jobs are the UK's No. 1 recruiter in the Audio Visual and complementary products marketplace, ensuring the best fit of client and candidate.
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