Attendance & Intervention Officer

Job Description
Company: Elizabeth School of London
Job Title: Attendance & Intervention Officer
Department: Student Support
Location: ONSITE, Leeds, UK (LS1 2TW)
Salary: £23,000 - £25,000 Per Annum (Depending on work experience)
Employment Type: Full-Time, Monday to Friday (with occasional weekend work during the start of academic semester)
About Elizabeth School of London:
Elizabeth School of London (ESL) is a higher education provider offering a range of sector-relevant courses across seven campuses located in major cities including London, Birmingham, Leeds, Leicester, Manchester, and Northampton.
About the Department:
The Attendance and Intervention Officers are responsible for the central elements of student administration for the School, with specialist teams including Registration, Attendance, Progression and Retention and Assessment and Examinations. The Attendance Officer sit in the remits of Student Support Department works closely with other departments on Student Strategic Initiatives and Retention Strategies.
Purpose:
To provide Attendance and Intervention support within ESL Group as part of a team focused on supporting group wide activities and processes You will work closely with stakeholders and coordinate Registry support functions to support the student journey.
Main Duties and Responsibilities:
Develop and implement methods for evaluating student performance, including management of attendance records and registry support.
Monitor and coordinate, and assess student progression and retention rates.
Organise activities aimed at supporting student progress, with an emphasis on improving consistent attendance patterns.
Provide support and guidance to students on course selection and academic progression.
Collaborate closely with partner universities to manage student data accurately and efficiently, ensuring timely and authentic communication regarding student engagement.
Proactively address the requirements of both students and educational institutions.
Provide exceptional customer service and offer clear, authoritative advice on complex regulations and procedures within a complex environment.
Generate precise and timely reports for the senior management team on both a scheduled and ad hoc basis.
Work with the Attendance and Intervention Lead /Student Support Manager to enhance the skills of the members in Intervention Support and Student Support teams through the creation of guidance materials, sharing of best practices, and conducting regular training and process evaluations.
Offer expertise on procedures and regulations related to the Registry and partner universities, briefing staff when necessary and addressing non-compliance issues.
Plan and conduct events and workshops as part of the Attendance role.
Demonstrate experience of delivering high profile, complex activities that involve liaison with external stakeholders.
Assist in developing new assessment strategies, that can improve student engagement and retention.
Education and Qualifications:
Essential
Bachelor’s degree from a recognised university
Desirable
Customer Service Qualification
Experience & Knowledge:
Essential
Knowledge in Customer Service Standards
Ability to prioritise competing deadlines and workloads, while maintaining a high level of accuracy
Highly developed oral and written communication skills
Ability to work on own initiative, demonstrating a positive approach to problem solving.
Willingness to learn and develop and contribute to the wider activities of improving the overall attendance of the school.
Desirable
Higher Education Experience
Benefits:
Private medical (health) insurance with BUPA
Annual leave (5.6 weeks), including bank holidays
Workplace pension scheme
Statutory Sick Pay
Statutory maternity/paternity pays
Career development opportunities
Training and self-development opportunities
Gym membership discounts
Retail discount schemes
Cinema discounts
Grocery discounts
Cycle to work
Investing and savings opportunities
Financial wellbeing – personal debt advice
Financial wellbeing education
My Mind Pal (mental fitness)