AST Housing Officer PO2

Our client, a prominent LA based in South London have a new opportunity for a AST Housing Officer on a 1 year FTC paying �151 per day PAYE / �190 per day Umbrella rate.
Main Purpose of Role

• The overall purpose of the AST Housing Officer role is to deliver an integrated generic housing service to tenants and leasehold customers and to work closely with other teams, councillors and Tenants & Residents Associations to achieve sustainable tenancies in sustainable communities.
• 
  To provide a proactive and customer focused housing management service across a designated area and to ensure that the Council fulfils its legal and contractual obligations to tenants and leaseholders.
• 
  To act as a regular and visible presence on estates, taking action to make sure estates are safe and well maintained and provide advice, information and reports on any housing management matter.
• 
  To support the Liveability Team deliver the Vulnerable Residents Offer.
• 
  To lead on the liaison with homes on their patch; ensuring that development, construction and tenant engagement work do not impact negatively on the council's reputation and landlord/tenant relationship

Key Unit Accountabilities

Service delivery

1. 
   Deliver key housing management services to a high standard, ensuring that activities are delivered on time
2. 
   To maintain a presence on the estate for a minimum of 21 hours per week, becoming a mainstay of the community and a reassuring presence for residents
3. 
   Hold partner agencies to account, for example Serco & Pinnacle, by proactive monitoring and reporting of non-compliance with their service level agreements
4. 
   Lead on investigations and written responses when member enquiries come in from ward councillors
5. 
   Support Public Health and the company with engagement activities on the estates, including some occasional evening and weekend work, dealing with all housing casework to enable master-planning work to carry on unhindered without distractions
6. 
   Identify instances where mitigation panels are required and coordinate the meeting, ensuring the resident(s) involved are able to participate fully
7. 
   Provide assistance, advice and information to residents on the full range of tenancy and estate management services and work with other service areas (e.g repairs) to ensure all contractual responsibilities are met
8. 
   Update management information systems and databases with, for example, data relating to customer profiling, tenancy audits, estate inspections, anti-social behaviour and moving home applications
9. 
   Respond to complaints, members' enquiries and problems of service delivery which are within the post holder's responsibility and make suggestions for improving service delivery
10. 
    Ensure the efficient processing of allowances, rights to compensation, ex-gratia claims and discretionary awards in line with policy, audit and legal requirements
11. 
    Ensure the delivery of all services comply with relevant legislation and regulation.
12. 
    Investigate and manage abandoned properties
13. 
    Conduct tenancy checks and investigate tenancy fraud
14. 
    To manage decants including being point of contact for tenant liaison
15. 
    To carry out new tenant welcome visits and tenancy reviews
16. 
    Investigate and process tenancy changes e.g. succession, assignment, mutual exchange
17. 
    Provide specific advice and support both in person, via telephone, email and on estates; on areas relating to housing i.e. tenancy agreements, repairs, housing/tenancy support
18. 
    To coordinate and carry out routine site inspections and make appropriate recommendations in relation to communal repairs, fire safety and general health and safety
19. 
    To monitor contracts providing estates services
20. 
    To produce Estate Plans and work with other service areas to deliver these
21. 
    To identify nuisance and anti-social behaviour and in the first instance make an attempt to address the issue, referring to the Tenancy Enforcement Team if the identified problem continues for that team to investigate and remedy
22. 
    To investigate and manage other key breaches of tenancy e.g sub-letting
23. 
    To provide reports i.e. on management transfers or case work and actions
24. 
    To work effectively with partner agencies
25. 
    Identify the need for and promote tenant participation and community development initiatives
26. 
    Organise and attend community meetings, forums and events including evenings and occasionally at weekends

Performance management

1. 
   Contribute to the successful delivery of all KPIs within the Liveability Team remit

Be aware of company's overall aims of objectives
Please note, there is no opportunity for hybrid working, work is expected to be delivered on site and in the office.