Associate Technical Architect

Do you want the opportunity to join an exciting team of people who are obsessed with providing exceptional customer contact?We are seeking a high-performing, self-motivated individual who is driven to provide exceptional support and service to our clients.What does the role involve?Working closely with the Technical Architects your responsibilities will include:Overseeing the capacity, availability, and quality of our SIP infrastructureMaintaining Switching, interconnect and carrier capacity to support existing and new customer requirementsMaintaining the routing policies within the network and perform number
management/configuration
of new and ported numbersProviding training and support to other areas of the business on the SIP PlatformIdentifying Risk and provide road map and plans to address risk in the platformTechnically owning and defining delivery of the most complex SIP implementationsHaving Market/Industry awareness around SBCs, SIP and Cloud VoiceYou will have the following skills and attributes:Experience of configuring Session Border ControllersExperience of Wholesale Voice, carrier connectivity and multi-tenant platformsKnowledge of protocols involved in Voice over IP configurations, including SIP, RTP/SRTP, IP, TLS, WebRTC and associated technologiesKnowledge of Teams and Direct RoutingKnowledge of API based interactionsMethodical and robust fault-finding experience including, but not limited to, Wireshark and call tracingA great team player with great mentoring skillsIndependent professional with gravitas and excellent interpersonal and consultative skillsWhat is it like to work for IPI?IP Integration is dedicated to creating intelligent contact centre and IT solutions and supporting services which are unrivalled in the industry. Our breadth of knowledge and experience spans products and services from the world’s leading information and communication technology vendors; enabling us to deliver award winning, value-add solutions.We are an agile, highly accredited organisation with over 20 years heritage in delivering contact centre solutions to businesses across the UK. We invest heavily in customer experience, our people and our culture – putting people at the heart of everything we do.IPI is a Disability Confidence Employer. The Disability Confidence scheme is a government scheme designed to encourage the recruitment and retention of disabled people and those with health conditions. We have made a commitment to have inclusive and accessible recruitment, to offer an interview to disabled people when they meet the role requirements and provide reasonable adjustments where required. If you have any physical or mental impairment that could be classed as a disability under the Equality Act 2010 and would like to be guaranteed for an interview under the Disability Confidence Scheme, please indicate on your application/CV.Send me alerts about jobs like this.Please enter your email address to continue setting up an email alert for similar jobs to this one. By entering your email address and clicking apply you will sign up to Jobs4 and agree to our terms and conditions .
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