Associate_Production Support Engineer_ Investment Management (Parametric)

ABOUT MORGAN STANLEY
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, wealth management and investment management services. With offices in more than 41 countries, the Firm's employees serve clients worldwide including corporations, governments, institutions and individuals. For further information about Morgan Stanley, please visit www.morganstanley.com.
ABOUT PARAMETRIC
Parametric is part of Morgan Stanley Investment Management, the asset management division of Morgan Stanley. We partner with advisors, institutions, and consultants to build portfolios focused on what's important to them and their clients. A leader in custom solutions for more than 30 years, we help investors access efficient market exposures, solve implementation challenges, and design multi-asset portfolios that respond to their evolving needs. We also offer systematic alpha and alternative strategies to complement clients' core holdings.
This role is part of Parametric's hybrid working model, which includes working in the office 2-3 days a week and choosing to work remotely or in the office the remaining days of the week.
ABOUT THE TEAM
The Application Support and Automation team at Parametric:
We are responsible for supporting all of the production applications at Parametric. This includes on-prem and cloud based proprietary and off the shelf applications.
The automation team is responsible for developing and maintaining all inbound and outbound file transmissions and internal automations.

ABOUT THE ROLE
We are looking for individuals that have a strong curiosity and passion for learning new things, while continuously challenges oneself to build things better and more scalable. 
The Production Support Engineer is responsible for the deployment, monitoring and troubleshooting of applications. This applies to both off-the-shelf and in-house developed applications.

PRIMARY RESPONSIBILITIES

• Develop and maintain knowledge base articles
• Deploy applications using established methods focused on minimizing production impact and reducing user interruption
• Work with Development teams to turn escalations into Development items
• Develop and maintain scripts using Python and PowerShell for monitoring and automation of tasks
• Work within the SQL DBMS to troubleshoot data issues and data consistency concerns
• Deep dive into Java Springboot (Linux) and IIS (Windows) servers to troubleshoot application issues on the fly in production
• Triage and resolve tickets for supported systems and applications

SKILL SET
Required Experience: 3+ years
Skill set: DevOps / Production Support
PRIMARY SKILLS

• Experience with SQL including writing and understanding queries
• Experience supporting a 24/7 environment.
• Experience with DevOps practices including Octopus, JIRA, Confluence or equivalent platforms.
• Scripting/automation (PowerShell, Python) and continuous improvement experience
• Experience with Windows Server and IIS
• Strong verbal and written communication skills targeted to a variety of audiences including technical and non-technical users
• Experience with Gitlab and Octopus deployments/configuration
• Experience with VMWare and VMWare automation
• Experience supporting a Windows based environment including basic server administration
• Patience and attention to detail is essential
  Good to Have Skills
  
• Experience with Linux/UNIX based platforms
• Experience with monitoring platforms such as DataDog
• Financial Services industry experience
  Parametric believes each member of our organization makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties and qualifications. It is our expectation that every member of our team will offer his/her/their services wherever and whenever necessary to ensure the success of our client services.
  Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximise their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing and advancing individuals based on their skills and talents.