Associate Director (Mixed-Use Property Management)

This role is full time, permanent with hybrid working in London. The ideal candidate will have experience in both commercial and residential property management.
Role Purpose
Managing your own workload and that of your direct reports to deliver all property management activity, as listed in the key responsibilities below. This is both a mixed-use property management and a people management role, reporting to a Senior Director and the client’s senior leadership team.
Key Responsibilities
Manage the transition of clients/properties in and out of CBRE management
Compliance relating to sites under their control, taking action or escalating any issues relating to non-compliance
Carry out property inspections
Ensuring that all necessary insurance valuations are undertaken, providing accurate insurance data to brokers for renewal and ensuring that all insurance premiums are recharged to tenants
Taking the appropriate action in response to any legal notice received in relation to a managed property
Preparing data for client meetings in conjunction with their line manager
Attending client meetings, ensure recording of minutes and carrying out of actions arising
Ensure rent demands are raised accurately and on time
Ensure credit control targets are met for rent and service charge collections
Ensure client reports are prepared to the correct specifications and issued to clients in accordance with agreed timescales, subject to approval by line manager
Ensure all tenant application fee invoices are raised and paid promptly
Review and obtain approval of service charge budgets, alongside on-site facilities teams
Review service charge cash flows and budgets monthly/quarterly subject to client requirements
Approve service charge year end reconciliations in accordance with RICS guidelines / client instruction
Identify and progress opportunities for cross-selling activities
Arranging and chairing occupier meetings and occupier liaison meetings on a regular basis
Ensure recording of minutes of occupier meetings and 1-2-1 meetings are completed within 5 working days and carrying out all actions arising
Take appropriate action for all forthcoming diary / lease events
Identify opportunities for providing additional services to clients and put proposals to line manager
Review tenant applications and prepare client recommendations for approval by line manager
Be fully conversant with, and adhere to, the rules and procedures contained in the Company’s FCA Insurance Business Compliance Manual
Explore opportunities for new business generation and be an effective presenter
Person Specification/Requirements
Preferably RICS qualified
Experienced in people management
Constantly updating knowledge of legislation relating to property management, in order to manage the portfolio effectively and to make recommendations to the client
Able to build and maintain colleague and client relationships
Understand and grow knowledge of a client’s investment objectives
Able to recognise opportunities for selling additional services to clients
Able to build and maintain tenant / customer relationships
Understand the principles of lease structure and be able to read and understand a lease
Understand the principles of turnover rent and able to read and understand a turnover rent clauses
Be able to apply legal principles of tenant applications for consent and the processes to be followed
Apply the principles of service charge management to ensure compliance with all regulatory and procedural requirements including the terms of the lease
Understand VAT, banking and credit control methods
Understand and apply all CBRE procedures relating to work activities
Able to use IT software such as Word, Excel and other databases
Understand and use industry / CBRE specific IT applications
Able to contribute to team and department business plans
Able to delegate, supervise and develop junior team members
Able to work as part of a team, supporting other team members and recognising the work of others
Build and maintain relationships with other parts of the wider CBRE service lines
Excellent interpersonal skills
Ability to prioritise and co-ordinate tasks efficiently ensuring all deadlines are met
Maintains a positive attitude towards routine tasks and workload
Accurate and exceptional attention to detail
Pro-active and enjoys working autonomously and as part of a wider team
Confident and assertive where required
Sociable and outgoing
Flexible approach to work
Understands and appreciates the importance of using discretion
Equal Opportunities
We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2020 revenue). The company has more than 100,000 employees serving clients in more than 100 countries. CBRE serves a diverse range of clients with an integrated suite of services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.