Associate Director - EMEA

Associate Director - EMEADepartment: Specialist ServicesEmployment Type: Full TimeLocation: Glasgow, United KingdomDescription
Why Soben?We’re an award-winning construction consultancy with huge ambitions to put ourselves firmly on the map. We’ve come a long way since operations commenced in 2011 but now is the time to step on the gas and realise our true potential.It is a hugely exciting time to join our business and we have some amazing times ahead of us. We’re targeting to have 1000 people globally by 2030 to support our expansion plans in current locations as well as additional territories.If you want to play an integral part in achieving our ambitious plans for growth and delivering an exceptional consultancy service for our clients in the EMEA region, whilst progressing your own career in a supportive and dynamic environment, we want to hear from you!
Key Responsibilities
Ensure the submission of first-class documents to our customers on time and to the correct scope and desired quality
Uphold business processes and systems, ensuring they are adhered to by the team under your control
Streamline the operation and drive business improvement initiatives
Cultivate client relationships and deliver repeat business with existing clients
Manage the team and make necessary decisions to meet operational outputs
Maintain and uphold quality standards
Manage competing priorities to ensure all client commitments are met
Effectively manage client relationships and act as escalation point
Support operational delivery team to meet financial targets set
Ensure team are working to Soben standards and processes, taking corrective action where required
Ensure consistent approach to service delivery across team
Work with delivery team to improve performance
Be at the forefront of continuous improvement and identify areas of the operation that can be streamlined and improved
Use initiative to identify areas of risk and implement measures to correct
Conduct final Director reviews on projects and take accountability for sign off
Actively influence the resource programme to ensure all client commitments are met
Take responsibility for L&D and management of internal CPD delivery
Be responsible for the successful onboarding and training of new team members
Report on team performance monthly and ensure accuracy of data
Lead projects when required and provide cover during annual leave
Liaise with wider Operational delivery team to maximise opportunities
Prepare fees and negotiate with clients, when required
Provide support to direct reports and Operations team where required
Provide support to Operations Director EMEA
On time delivery of agreed Objectives and Key Results
Perform additional duties as assigned
Preferred Qualifications/ Relevant Experience
Degree qualification in Quantity Surveying
MRICS (advantageous)
Minimum of 10 years post graduate experience
Pre-construction experience
BOQ
Excellent oral and written communication skills
Excellent IT skills – Excel/Word/PowerPoint
Driven, enthusiastic and committed to continued professional development
Able to form and build good client relationships
Ensure client care is upheld at all times
Analytical, commercially aware and fantastic attention to detail
Ability to work to deadlines and excellent time management skills
Well organised with clarity of thought
Ability to form constructive and positive relationships with clients and peers
Ability to manage and inspire direct reports to perform to company and client standards
Actively promote and work to Soben company values
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