Assistant Store Manager

Assistant Store Manager
Reporting To: Store Manager
Who are Bird & Blend tea co? Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university. Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years.From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical. Leading the Sheffield team to create a fun, interactive and exceptional customer experience for our customers in our Bird & Blend store!
All normal tasks involved in retail store management (HR, VM, admin, H&S, stock management etc.) with a big focus on passionate customer service and spreading the word about the Bird & Blend Tea brand.
You will be responsible for introducing the Bird & Blend Tea Co. brand in the local area which will involve running an amazing store, local marketing, digital marketing, events in and outside of your store as well as growing and working with our wholesale partners.
What would my responsibilities be? ● Driving the commercial aspect of the store to achieve it’s KPI’s● Ensuring the store and its team members are always maximising every opportunity to spread the Bird & Blend word to as many people as possible, including those who may not be inside the store!● Supporting the Store Manager in setting team objectives and supporting your team in delivering them through feedback and training● Understanding and analysing KPI performance, identifying areas of opportunity and creating new strategy with the Store Manager to deliver this performance● In the absence of the Store Manager, stepping into their role to be fully responsible for their stores performance and deputising until the Store Manager is back in situ Skills, Experience & Attributes: ● Highly organised with the ability to plan ahead● Excellent communication skills● A leader in delivering exceptional experiences to customers, candidates and colleagues● Analytical with the ability to drive KPIs through experiences● Basic HR & performance management skills● Intermediate Visual merchandising skills● Basic knowledge of profit and loss and aware of own ability to impact this KPI● Basic skills in recruitment● Basic knowledge of employment law● Basic knowledge of H&S in the workplace● Basic knowledge in IT Does this sound like you?
Passionate about customer experience and representing Bird and Blend Tea Co.
Keeps a cool head whilst spinning many plates and thrives under pressure
Enjoys coaching and developing a team to its highest standards
Organised and efficient with a can-do attitude
Has a passion for the environment and can support B&B in reaching impact goals set out in the sustainability and impact strategy. (We are on the B-Corp Journey!)
Wants to work for an ethical brand, alongside a vibrant group of like minded people
Are there any perks?
Of course there are, for all the hard work you will get:
Friendly and supportive team culture:
Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
Membership of company pension scheme (if applicable):
Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
Holiday accrual that grows with loyalty:
Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service.
Life Insurance & Income Protection:
providing financial security and peace of mind for you and your families.
Health Cash Plan:
after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you.
Life Happens Leave:
Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.
Complimentary drinks and snacks:
Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
Monthly tea allowance and generous staff discount:
Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.
Employee Assistance Programme:
Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges.
Bike to Work and Electric Vehicle Schemes:
Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings.
Paid volunteer days:
Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.
Dog-friendly office:
Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship.
We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances!
Sunday Times Great Place to Work.
Now what?
All that's left to do is grab yourself a brew and hit apply!
We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
If you require any reasonable adjustments to support you throughout the application or interview process please let us know.
PS, We are also a living wage employer - Wahey! Apply for this Position
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