Assistant Shop Manager, Harrogate

Assistant Shop Manager, HarrogateApplication Deadline: 14 May 2024Department: Fundraising, Comms & EngagementEmployment Type: PermanentLocation: HarrogateReporting To: Shop ManagerCompensation: £8,736 / yearDescriptionContract: Permanent, part time, 14 hours over 2 days per week Salary: £8,736 (FTE £21,840)Location: Beulah Street, Harrogate HG1 1QHClosing date:
Tuesday 14 May 2024We’re recruiting an Assistant Shop Manager forour wonderful shop in Harrogate!At Blue Cross, we're more than just colleagues – we're one team, dedicated to making a difference in the lives of pets and their owners.
Join us and be part of something truly special!More about the roleBlue Cross is a leading UK animal welfare charity, with a network of over 50 charity shops across England and Wales.Our dedicated supporters generously contribute various items - from clothing to books, toys, household goods, and soft furnishings - all of which find their way into our shops and online platforms. The funds raised through these sales play a pivotal role in supporting Blue Cross's mission: aiding sick, injured, and homeless pets and ensuring the care of over 40,000 animals each year through our rehoming, veterinary, and education programmes.As our Assistant Shop Manager in Harrogate, you'll work closely with the Shop Manager, overseeing day-to-day shop operations, including generating donations, managing displays and merchandising, coordinating stock deliveries and collections, maintaining records, and handling cash.Additionally, you'll play a key role in recruiting, training, motivating, and managing a dedicated team of volunteers, ensuring they are aligned with our cause and equipped with the necessary skills and knowledge to thrive in their roles. Together with the Shop Manager, you'll shape the shop's direction at a local level, fostering a welcoming and engaging environment for both customers and volunteers alike.Our Harrogate shop opens Monday to Saturday, 09:00 to 17:00. Your shift pattern may vary week by week to accommodate business needs and the availability of staff and volunteers, including weekend work and occasional lone shifts. Flexibility is key, as there may be time when you're required to cover for the Shop Manager, necessitating additional hours.About you
You'll have previous experience in a retail environment and familiarity with cash handling and reconciliation. Excellent customer service skills are a must, along with the ability to provide a positive and welcoming experience for customers.In this role, being a great team leader is important. You'll be able to motivate and guide a team of volunteers to ensure the seamless operation of the shop.Flexibility is essential as the working schedule may change weekly to accommodate business demands and staff availability, often involving weekend shifts. Comfort with occasional lone working and willingness to work extra hours when necessary are crucial, showcasing adaptability and a proactive approach to shop management.
You will have:
Previous experience of working in a retail environment
Cash handling and reconciliation experience
Experience of leading a team
Experience of providing great customer experience
Computer and administration skills
It would also be great if you had:
Managing volunteers
Experience of fundraising
Why Blue Cross?Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make a difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can.We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes:
38 days holiday rising to 43 with service (including Bank Holidays)
Programmes for physical and mental wellbeing support
Free access to GP via MetLife - 24/7 GP services, private prescriptions and more for you and your family
Free physiotherapy advice and face to face intervention
Health cash plan
Unlimited access to an employee assistance programme
Pension scheme with enhanced employer contribution
Claim for professional fees
Life assurance
20% discount on Pet Plan pet insurance
Enhanced family friendly policies
Recognition scheme
Annual volunteer days
Charity worker discounts across a variety of retailers
Personal development programme
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.How to apply
Click the apply button below and complete the online application process before the closing date on Tuesday 24 May 2024. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response.
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