Assistant Shop Manager - Hampstead

Join us at Octavia's charity retail division , with the recent addition of a dynamic Head of Retail and Area Manager, we are now seeking a passionate Assistant Shop Manager to join our team at the vibrant Hampstead store. Set to undergo a refreshing new shop refit in the summer of 2024, this location boasts one of our highest income shops. If you're eager to contribute to our mission while embracing growth and innovation, this opportunity is tailor-made for you.ResponsibilitiesWe like to give full autonomy to Shop Managers and Assistant Managers on our shop layouts and window displays so an Assistant Shop Manager with a creative eye, experienced in visual merchandising and the customer journey would be ideal. Other duties include: Supporting the Shop Manager in day to day running of the shop Displaying donated stock in a visually appealing manner to create a high end shop feel and help maximise sales Achieving agreed sales targets Selecting and pricing items appropriately Working with the manager to recruit, train and motivate a team of volunteers Stepping up as Shop Manager when required, attending meetings and taking on necessary management duties Ensuring agreed sales targets and expenditure for the shop is achieved Delivering excellent customer service at all times Keeping up to date with Health & Safety guidelines to ensure staff and customers are kept safe Managing the Gift Aid processes Ensuing accurate cashing up is completed daily, completing weekly returns and dispatch documents Being a key holder Reporting any maintenance matters promptly to the shop manager or Retail department Supporting all fundraising activity across Octavia We are looking for experienced assistant shop managers or retail assistants with strong commercial acumen, who understands what is needed to make a charity shop profitable.
You will have excellent customer service and the ability to oversee and manage a team of volunteers.
We are also looking for: Experience working within a charity retail shop either as an employee or volunteer or a background in high street retail Excellent customer service, team working and communication skills Knowledge of displaying, selling and promoting high-end luxury items Commercial awareness and ability to create a customer journey to the highest level Ability to stay calm under pressure, be a problem solver and decision maker Good level of numeracy Ability to create high end visual displays and shop layout At least two year’s previous experience in a retail environment This is a 35 hour per week role paying an annual salary of £22,842 plus fantastic benefits including up to 10% pension contributions and the opportunity to work in a supportive and collaborative team. Our shops are open Monday to Sunday and you will share the responsibility of opening your shop with your Shop Manager.Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. Everyone is welcome.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert early.
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