Assistant Resident Services Manager

Assistant Resident Services Manager - Horsham - £30,000 + 10% Discretionary Bonus
My client, a globally established Real Estate Agency, are currently seeking an Assistant Resident Services Manager to provide onsite lettings and property services to a build-to-rent residential development near Crawley compromising of 227 apartments.
You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will ensure the tenancy and renewals process is administered and engage with residents to create a sense of community within the development.
Your key duties will include:

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• Uploading availability details to marketing portals and updating adverts as necessary
• Completing all applicant vetting/compliance in line with procedures
• Processing offers and completing all tenancy documentation
• Issue all documentation in relation to all lettings, along with seeking references and completing right to rent checks
• Dealing with all enquires in line with service level agreement and providing strong customer service
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Creating a community feel through communication, events and innovations
• Coordinating social media activity in conjunction with in house marketing team
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Responsible for Health and Safety compliance coordination
• Meet and greet with all new tenants; providing Welcome Packs and new tenancy information
• Completing check in and check out reports; determining deposit returns
• Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases

Skills and experience required:

• Strong Customer Service background
• Ability to think on their feet and make considered decisions with a common-sense approach
• Outgoing, warm and friendly personality with a positive attitude
• Organised, meticulous and tenacious
• Excellent written and spoken communication
• IT literate and Social Media savvy
• Strong financial management skills

Salary: £30,000 + up to 10% discretionary bonus
Hours: 5 over 7 days, 40 hours per week, typically 9am to 6pm

For more information please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
02080597472

Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C's and Privacy Policy which can be found at doveandhawk.co.uk