Assistant Manager / Senior CSA - Property / Hospitality sector

Assistant Manager / Senior CSA - Property / Hospitality sector
Cardiff
To £30,000 (DOE) + benefits

EMBS Property are currently supporting a client operating within the residential property sector to recruit a Assistant Manager / Senior CSA to join their team at their impressive site in Cardiff.

Working closely with the General Manager and on site teams, this role is all about - Resident experience - so a 100% customer focused attitude is key!
You will need to be…

Warm & friendly, approachable, professional and have an incredible, never ending passion for customer service/journey…

In addition, you will need to have some experience within the resident property sector, lettings, student accommodation, BTR, CoLiving, hospitality or living accommodation as these sectors are so transferable.

In this role you would be the key point of contact within the building for all residents, the face of the building and the first point of contact - this is why personality skills are so important.

Outline duties and responsibilities:

• Team leadership exposure - responsible for a small team
• Customer service & Customer journey
• Resident care, engagement and satisfaction
• Social media channels for the building (you can be as creative as you like!)
• Sales & Marketing eg site visits, tours, events, membership,
• Building management eg compliance, H&S and working with maintenance
• Building administration & Coordination eg tenancy, lease, contractor liaison
• Plus much more

To be considered for and be successful in this role you will need to be a friendly and highly organised individual who thrives in a fast-paced environment. You should love interacting with people and have a genuine passion for delivering excellent customer service.

This is a great opportunity for someone who is looking to develop their career within an expanding company with big plans in the CoLiving/BTR sector.

EMBS Property are acting as an external talent partner.