Assistant Manager - Marple

Job description
Competitive salary with unlimited bonus potential
We are looking for experienced Assistant Managers to join our successful teams in our branches. Assisting the branch manager in coaching and developing a team of consultants, you will lead by example, ensuring that the company's high standards are maintained. You will draw upon your supervisory experience to support the branch manager in the day-to-day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability.
You will be passionate about finding every customer who walks through the door their ideal holiday. Provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products, in order to achieve both individual and team sales targets.
Our customers are at the forefront of everything we do so exceptional customer service experience is required.
What will be your key responsibilities?
Maximising sales, whilst assisting the branch manager to ensure the overall profitability of the branch
Assisting with the effective day-to-day operation of the retail branch and foreign exchange bureau
Assisting with the supervision, coaching and development of branch staff
Identifying and meeting customers' needs by providing exceptional customer service at all times
Participating in promotional events and activities to increase exposure of the branch
Using social media to promote offers, generate customer engagement and sales leads
Leading by example in achieving individual sales targets and objectives
Assisting and supporting the branch manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
Ensuring that excellent customer service experience is provided at all times
Attending managers' meetings, conferences and other promotional events as required
Effectively performing administrative duties
To undertake any other duties that may fall into the job criteria
To conform with all company policies and procedures, including health and safety
To treat all employees, customers and suppliers with dignity and respect
This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved
Ensuring both branch and staff appearance conforms to company standards
What competencies we are looking for?
Ability to coach, develop and motivate a team
Ability to work towards individual and team sales targets
Excellent communication and customer service experience
Good accuracy and numerical skills with the ability to understand and interpret financial statistics
Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business and to
Ability to assist with the development of employees to maximise job satisfaction and performance
Competent IT skills
What experience we are looking for?
At least 2 years' experience as a Travel Consultant
A proven sales record
Passionate about travel and tourism
Excellent travel product knowledge with a good working knowledge of tour operator systems
Good sales and presentation skills
Customer focussed
Problem solving
Good leadership skills and experience of working within a supervisory role
Good organisational and time-management skills
Excellent communication skills
A recognised travel qualification (desirable)
If you don't have experience of working in a travel agency, then please check out our New to Travel Programme which is a fantastic way to join Hays Travel as an employee who trains to become a Travel Consultant with excellent progression opportunities, see:
About Hays Travel
As the UK's largest independent travel agency, Hays Travel specialise in providing good value, quality holidays alongside excellent customer service. We work with all leading suppliers and can package holidays that include hotels, flights, cruises, tours, attraction tickets, and more. We have over 470 Branches throughout the UK and our Head Office based in Sunderland, is home to tour operator teams, finance, marketing, people/HR and IT, plus many more. We have been operating for over 40 years, and continue to grow each year.
Our values
Our SMILE values are embedded in to our Company and ensures our teams work strongly together. You and all of our colleagues will ensure that the Hays Travel values are demonstrated at all times.
Supportive
Motivational
Innovative
Loyal
Excellent
What it's like to work for us?
Whichever location or department you work in, our people are always at the heart of everything we do. We offer a range of training programmes to help you progress personally and professionally, as we know the benefits of promoting and rewarding our hardworking colleagues are extremely important.
Of course, it's not all about work, we're very sociable and there are always lots of team nights-out and company parties. Plus, there are opportunities to travel abroad on educational trips, and you can also take advantage of our colleague discount when booking your own holidays.
Hays Travel is committed to safeguarding and promoting the welfare of all colleagues. As an accredited employer provider of apprenticeships, we undertake basic checks through the Disclosure and Barring Service (DBS) to ensure the safety of our apprentices for relevant roles.