Assistant General Manager

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Assistant General Manager (Full-time, permanent)Location: Hemel Hempstead
Position Summary:
The Assistant General Manager (AGM) will assist in the execution of the daily operating plan and the management of a 24/7 multi-temperature, technology-driven, highly customer-focused warehouse and transportation operations that will support Martin Brower's vision of making it easier to run great restaurants. With the support and coaching from the DC General Manager, the AGM will drive operational excellence at the DC, keeping our customers and people at the centre of all business decisions.
Position Responsibilities may include, but not limited to:
People
Provide clear direction and leadership to the DC operations team.
Constantly strive to drive safety and a culture of care and lead by example to motivate the senior operations management team to adopt this approach
Role model Martin Brower values and behaviours, and create a positive, inclusive environment where the team feel valued, respected and listened to
Drive people engagement and empowerment through coaching, regular 1:1s, feedback and learning and development opportunities to maximize performance contribution and employee involvement
Accelerate the performance and development of key DC management roles - assess capabilities, agree personal development plans to strengthen skills through effective coaching, mentoring and learning and development opportunities, to create greater supply chain resilience and stronger succession planning for all key DC operational management roles
Conduct performance reviews of direct reports in line with the Martin Brower performance review cycle and ensure annual objectives are set and reviewed on a regular basis
Work closely with the HR Team to maintain positive employee relations by resolving grievances, discipline, employee concerns, etc., in a timely manner and within the parameters of the trade union collective agreement
Compliance and Health & Safety
Lead and ensure a safe working environment for all employees in the DC
Ensure all safety, service and financial KPIs are met in line with Martin Brower expectations
Have responsibility for the DC compliance and health & safety obligations by ensuring all departments deliver on all legislative and legal requirements
Customer
Drive resolutions of all service challenges to achieve maximum satisfaction of our customer(s)
Commercial
Effective management of the DC's P&L account including but not limited to the full justification of performance against budget
Participate in the development of DC budgets
Operational Excellence
Execute all Company processes successfully while ensuring 100% compliance to all Martin Brower and customer requirements
Present and communicate key metrics and information to both customers and employees when required
Participate in, contribute to, and lead various committees, such as Employee Forums and Health and Safety Forums
Ensure all departments within the job remit are properly resourced and schedules meet the DC operational requirements
Assist in the development and regular updating of training plans and ensure effective implementation and use of all resources
Be a change agent and contribute to the strategic direction of DC initiatives
Ensure communications land effectively and consistently across the DC, utilizing all internal communication channels to do so
Deputize for the General Manager when required
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