Assistant Front Office Manager

We have an exciting opportunity for an experienced Assistant Front Office Manager to join our team.
This position will support the Front Office management team and report directly to the Front of House Manager.
As an Assistant Front Office Manager, you will be responsible for the day to day management of our front office team, providing training, revising procedures and ensuring our guests have a smooth and exceptional experience when staying at the Royal Garden Hotel.

What's in this for you?
We offer a wide range of benefits and have excellent opportunities for career advancement and development and provide exceptional training programs for all employees as well as supervisors and managers:
Enjoy a complimentary guest experience stay at our hotel within your first 6 months of service (accommodation and breakfast for 2 people)
Indulge in free meals featuring a healthy and balanced menu, complete with hot and cold buffet options.
Enhanced Annual leave (max. 33 days after 5 years)
Get a 50% discount in our Food & Beverage outlets - Min Jiang, Origin Kensington or Piano Bar
Be rewarded with £500-£1300 as a thank you through our Refer a Friend recruitment incentives
Monthly team appreciation events to celebrate team member achievements
Social Events including Annual Awards, Annual Team Member party, gala dinners and more.
Access career development and progression opportunities.
1 day (paid - contractual hours) per year to volunteer for a cause you support, in addition to annual holiday leave
Uniforms provided and laundered complimentary, with dry-cleaning allowance for non-uniformed team members*.
Receive mental health support from our trained Mental Health First Aiders
Access our welfare service via the Employee Assistance Program, providing support through Health Assured.
Well-being programs- Eye test vouchers and contributions towards glasses, various wellbeing activities focused on mental and physical health, life assurance well-being/multi faith room

Assistant Front Office Managers Key responsibilities:
Assists the Front of House Manager in the following functions:
Weekly rotas
General administration of front office's team members
Reception team quality and level of service
Guest satisfaction
Involvement in training and SOP revision
Departmental financial matters
Has strategic approach to the training and development of the department
Assists in developing a formal training plan and to implement it in conjunction with the standard manual.
Coordinates with relevant departments to ensure a smooth operation.

You will have :
Exacting attention to detail
Confident and professional
Strong organisational skills
Genuine passion and enthusiasm

Who are we?
The Royal Garden Hotel strives to be internationally recognised as five-star destination hotel, which offers excellent value where distinction in service comes naturally. We are located in Kensington High Street, side-by-side to Kensington Palace and Park.
When joining the Royal Garden team, you will be part of a professional, dedicated and enthusiastic environment, where we ensure that you will have a unique individual experience, from onboarding, learning and development to career progression - we are here to support you throughout your journey.

If you are interested in this position and have the full right to work in the UK, please send us a copy of your CV.
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