Assistant Front of House Manager

Assistant Front of House Manager - Canopy by Hilton London City
We have an exciting opportunity for an experienced "Front of House Enthusiast" to join the team at Canopy by Hilton London City.
Reporting to the Front of House Manager, you will be responsible for the successful management of all the front desk operations and creating a unique guest journey experience from beginning to end.
Take ownership of the Front of House team in the absence of the Front of House Manager
Implement and review departmental policies, SOPs and other training programmes ensuring they are in line with UKs regulations and Hilton's standards.
Responsible to control the departmental budget, ensuring that that productivity and performance levels are attained.
Operate in compliance with Canopy by Hilton brand standards and all local laws and government regulations.
Lead the front of house team in the day-to-day operations, ensuring its high quality, maintaining & exceeding standards and meeting the expectations of the guests on a daily basis.
Ensure compliance with all Front Desk, Concierge, Switchboard Operations, standards and procedures including all relevant Brand Standards.
Ensure the team are trained regularly and adhere to all hotel policies and procedures including H&S and Fire Safety.
Display leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Provide services that meet and exceed guest expectations at every turn, ensuring ongoing repeat business and loyalty from our guests.
Responsible for the successful execution and continuous success of the Hilton Honors program within the hotel.
Encourage and build mutual trust, respect, and cooperation among team members. Serve as a role model to always demonstrate appropriate behaviours within the business by leading from the front by demonstrating a positive can-do attitude.
About the hotel
Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward. The hotel has 340 bedrooms and is the first under Hiltons Canopy Brand in the UK.
Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.
What We Offer our Enthusiasts:
Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide
F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
Birthday bonus! £50 or 1 Day Holiday!
Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%
Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio
Recruit a friend scheme
Cycle to work scheme tax-free and Tech scheme
Workplace pension scheme
Free Access to Hospitality Action services (Financial, legal, and mental health support)
Free Uniform Provided and Meals
Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University
Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!
(Terms and Condition apply to all benefits)
If you feel you have all the skills and experience mentioned above, then please apply to join the Canopy by Hilton London City Collaborative!
4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture.
Our hotel is a short walk away from Tower Bridge and the capitals best markets, historic landmarks, and museums. Explore the city on our complimentary Canopy Bikes or walk two minutes to Aldgate Underground Station.

TPBN1_UKCT