Assistant Events Desk Manager

Job Title: Assistant Events Desk Manager

Wellington House: Morley, Leeds

Salary: up to £30,000 per annum

Working Hours: Monday to Friday, Flexible between 8am – 6pm (40 hours a week)

Parking: Free On-site parking

Job Responsibilities:

• Support the Central Events Desk Manager in ensuring the Central Events team follow company standard enquiry handling procedures on every new enquiry  
• Have an outstanding up-to-date knowledge of hotel products and services as well as successfully developing the Central Events team product knowledge  
• Audit and take positive action to ensure the team’s adherence to Protel, IDeaS, Delphi System (ASEM) and any relevant brand systems  
• Commit to pricing strategies set by the Regional Revenue Managers, and ensure these are followed and implemented across the department  
• Ensure the wider team are in the first instance, pro-actively attempting to secure denied business in other properties within the portfolio where possible  
• Organise site inspections/show rounds and ensure all information is available to the relevant hotel and recorded in Delphi (ASEM) system  
• Proactively support activity around account portfolio to stimulate and drive new enquiries  
• Ensure Central Events team are promoting all relevant sales and marketing activity across the group when interacting with clients  
• Build effective working relationships with on property colleagues, central commercial team members and customers alike 
• Undertake, investigate and resolve customer and third-party complaints and disputes, whilst providing a superior customer experience and fair outcome  
• Work with the Central Events Desk Manager in being a support and point of contact for wider team queries or questions  
• Assist in the induction and training of all new starters within the Central Events department whether office based or remote  
• Be the ‘Go To’ person daily for all initial team member queries  
• When required, support the Central Events Desk Manager in producing and managing ad-hoc changes to monthly rota to ensure all necessary departmental functions are successfully serviced  
• Undertake a systematic approach to maximising the efficiency of central inbox management to ensure each team member has an appropriate workload  
• Ensure the Central Events team achieve the minimum company and BVA BDRC industry standards for all Test Calls/Emails/RFP’s  
• Identify and communicate sales leads to the Business Development team  
• Take a responsible approach towards timekeeping and attendance at work to ensure the department always runs efficiently  
• Provide consistent and effective communications with the hotel teams to ensure a smooth handover of contracted events  
• Demonstrate outstanding sales skills throughout all customer interactions and correspondence  
• Take a responsible approach towards timekeeping and attendance at work to ensure the department always runs efficiently 
• Provide consistent and effective communications with the hotel teams to ensure a smooth handover of contracted events 
• Demonstrate outstanding sales skills throughout all customer interactions and correspondence 

Training Development:

• Undertake any necessary training and development requests 
• To actively contribute towards your Personal Performance Plan 
• To attend any training sessions as advised by your HOD 
• Be willing to travel to differing locations and hotels for training or to undertake onsite product knowledge learning 

Health & Safety:

• Keep up to date with all relevant legislation via company online learning portal  
• Ensure that overall standards of cleanliness and hygiene are maintained at all times 
• To attend all legally required training courses where applicable 

If interested, APPLY NOW! Alternatively, please send a copy of your CV to (url removed)