Assistant Director of GC&E Sales

NOW IS AN EXCITING MOMENT TO JOIN
EUROPE`S LEADING CONFERENCE HOTEL 2023,
THE HILTON LONDON METROPOLE
As
ASSISTANT DIRECTOR OF GC&E SALES
The hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.
Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35+ meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.
Fancy taking a closer look at our brand new hotel? Check out our socials:
Events website: Hilton London Metropole (londonmetpresents.com)
A WORLD OF REWARDS
Salary of £41,000 - £43,00 per annum dependent on experience plus sales incentives bonus
Grow your Career: your next position could beas a Group Conference and Events Director
Remote work day option
Monthly team recognition & celebrations
Open space large office
Free, healthy and high quality meals when on duty
Personal Development programmes designed to support you at every step of your career
Hilton Honours Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
Team Member Referral Program
Discounted dental and health cover
High street discounts: with Perks at Work
Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
A chance to make a difference through our Corporate Responsibility programmes Find out what and how we are doing ( )
As an ASSISTANT DIRECTOR OF GC&E SALES
You will be reporting to the Director of Groups, Conference & Events.
What matters most for this role?
Your enthusiasm and winning mind-set
Your empowering and supportive leadership style
Your experience in GC&E sales & commercial decisions
What are we looking for?
Your current position is GC&E Sales Manager or similar level
You have +3 years GC&E sales experience in a branded hotel environment
Evidence that you can effectively manage and motivate subordinates to perform beyond expectations
Positive attitude and good communication skills
Delphi knowledge is recommended
Commitment to delivering a high level of customer service
Strong commercial skills to understand key business indicators and competitive trends and develop approaches to these challenges
The responsibilities we`ll trust with you,
As the Team Leader of 7:
Represent, motivate, train and develop the team
Lead the daily huddle
Contribute to the exceptional culture in the wider commercial team
Build excellent relationship with other department across the hotel
Manage the team`s HR aspects (hours, holidays, etc)
Recruit & interview new starters, manage on boarding process
Create and manage career development plans
Track team performance by KPi`s
Lead 1:1s, performance reviews
As the GC&E Sales Leader:
Track and manage GC&E sales pace & strategy, share suggestions to commercial leaders
Monitor the inquiry inbox, process of qualification and distribution
Be the champion of contract clauses, review all GC&E contracts before submitting
Review costing sheets before submitting
Update Demand calendar, BOB week by week and other sales & qualification tools
Create weekly/monthly reports in cooperation with the team e.g. forecast, pace, owners reports
Attend on site / virtual site visits when required
Manage HWS/SSSO relationships
Manage Key account bookings
Manage relationship with Meeting Simplified team
Manage complains and complex situations with Clients & Agents
Manage handover process from sales to planning
Attend daily weekly meetings/Teams calls (DD, Optional meetings, CFM, BFM
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. Thats why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
Qualifications - External What are we looking for?

An Assistant Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
Excellent organisational and planning skills
Experience in a similar role with a proven track record
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of local market
Knowledge of hospitality
Passion for sales and for achieving targets and objectives
Degree-level qualification in a relevant field would be advantageous

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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