Assistant Administrator

Employer
Cambridgeshire and Peterborough NHS Foundation Trust
Employer type
NHS
Site
Winchester Place
Town
Peterborough
Salary
£22,383 per annum pro rata
Salary period
Yearly
Closing
08/05/2024 23:59
Band 2Job overviewThe successful candidate will be well organised and able to prioritise work. You will be proactive in solving problems and queries and you will see these through to completion. The post holder will need to be calm and patient, with an excellent telephone manner and skills to deal with sometimes complex and difficult issues over the phone. You will be supporting our Community Paediatrics Team and will be involved with answering calls to the service, arranging appointments, typing letters/audio typing of reports, managing waiting lists, scanning and uploading documentation onto appropriate systems, photocopying, minute taking and some general administrative work as required.There will also be an expectation for staff to cover our Reception if needed.Main duties of the jobMaintaining SystmOne patients recordsUpdating waiting listsMaintaining ledgersAppointmentsDealing with queries from Clinicians, Consultants and patientsSending out formsReferrals to our service and referrals out to other servicesAgendas creating and updating and sending and minutes from meetingsWorking for our organisationCambridgeshire & Peterborough NHS Foundation Trust is a health & social care organisation dedicated to providing high quality care with compassion to improve the health & wellbeing of the people we care for, as well as supporting & empowering them to lead a fulfilling life.Our clinical teams deliver many NHS services not only via inpatient and primary care setting but also with the community. These services include Children, Adult & Older Peoples mental & physical health, Forensic & Specialist mental health, Learning Disabilities, Primary Care & Liaison psychiatry, Substance misuse, Social care, Research & Development.To achieve our goal, we look to recruit high calibre candidates that share our vision & values. As an equal opportunities employer, we encourage applications from all sectors of the community, particularly from under-represented groups including disabled people & members of our ethnic minorities & LGBTQ+ communities.Detailed job description and main responsibilitiesPlease refer to the attached job description and person specification for full details of responsibilities.
Ensuring good customer service by providing a professional and effective service by dealing with queries from service users, carers or staff in person or on the telephone. Take accurate messages and ensure these are passed on to the appropriate people.
Carry out any office duties, such as dealing with post and photocopying; be responsible for document filing and ensure that the relevant records are organised, accessible and up to date.
Accurately input data onto the relevant electronic system, in a timely manner in line with standard operating procedures.
Provide cover as directed by your manager, for other members of the admin team in their absence and assist with their workloads as necessary.
Person specificationEducation/QualificationsEducated to GCSE/GCE standardRSA stage II/NVQ Level 2 in administration, or equivalentGood command of written EnglishExperiencePrevious experience of carrying out general admin procedures in a reception/administrative/secretarial environmentExperience of customer facing roleExperience of inputting accurate and timely data onto electronic systemsPrevious experience of working in a NHS office environmentExperience in using computer programmes including healthcare IT systemsLived experience of mental healthSkills & AbilitiesExcellent customer care skillsExcellent keyboard skillsAudio/copy typing skillsExperience of working with a minimum of supervision but working within standard operating proceduresAbility to work under occasional pressure/stressOtherMay be required to travel and work between teams, where necessaryHere at Cambridgeshire and Peterborough NHS Foundation Trust (CPFT) we are dedicated to providing high quality care with compassion. We deliver many of the NHS services that are provided outside of hospital and in the community such as physical, mental health and specialist services.We are a health and social care organisation, offering a wide range of services, including:Integrated physical and mental health services for adults and older people;Specialist mental health and learning disability services;Children’s community services in Peterborough;Ground-breaking researchWe strongly encourage applications from all sections of the community, particularly from under-represented groups including disabled people and members of our ethnic minorities and LGBTQ+ communities. For further information about our positive equality, diversity and Inclusion work, please visit .CPFT is looking to build upon its pool of temporary workers with Temporary Staffing Services (TSS). You will be asked at interview if you would be willing to register with TSS. This is an excellent opportunity for those looking to take on additional hours that are flexible around your personal circumstances.Please be advised that in line with the WHO Health Workforce Support and Safeguards List, 2020 Cambridgeshire and Peterborough NHS Foundation Trust currently are unable to accept applications from overseas candidates whose country of residence is classed as a ‘Red List’ country.If you are successful at interview you will be subject to pre-employment checks, including a DBS (if appropriate), references and Occupational Health. To ensure a smooth process please bring all identity documents to your interview. A list of required identity documents will be attached to your interview invitation.All communications will be sent to you via TRAC Systems. By applying for this post you are agreeing to CPFT transferring the information contained in this application to TRAC. If you are made an offer, information will also be transferred into the national NHS Electronic Staff Records system.Please be advised we reserve the right to close adverts earlier than the closing date should we receive sufficient applications.Employer certification / accreditation badges
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