Ask Archie Change Lead

Join us as an Ask Archie Change LeadAs an Ask Archie Change lead, you’ll be at the heart of helping to transform the bank, connecting with our customers, delivering continuously and learning and living our principlesYou’ll co-ordinate and prioritise the delivery of digital content into Ask Archie, managing the daily workstacks, allocations and tracking to key deadlines. Over the year you’ll support the management of over 400 project deliverablesYou’ll help with the delivery of departmental demand reduction targets whilst also working with the Service Desk Team Leaders to grow future talent for the Ask Archie teamWhat you'll doIn this role, you’ll plan, develop and undertake technical support for relevant platforms, activities and processes, as well as supporting the central points of customer contact and first or second level support using the incident management, change management and request fulfilment processes.Day-to-day, you’ll be:Providing efficient and effective support of IT systemsHelping to take ownership for the service in the areas of specialist knowledge, keeping the customer at the forefrontActing with pace when recovering service, and with thoroughness when considering risk to serviceBuilding relationships with internal and external stakeholders involved in the delivery of service in the areas of technical knowledgeThe skills you'll needWe're looking for someone with a strong customer focus in their work, as well as a background in technical support. You’ll need excellent interpersonal and communication skills, along with a keen eye for detail in your work.On top of this, you’ll bring:Technical knowledge, including platform, technology, products and domainsKnowledge of one or more service management disciplinesKnowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environmentKnowledge and experience of operational principles
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