ASC Customer Service Team Leader

Temporary ASC Customer Service Team Leader
Reference no: Gloucestershire 5247112
Pay Rate: £18.06 per hour PAYE
37 Monday – Friday, normal working hours
This opening assignment is for up to 6 months
City: GLOUCESTER
Enhanced DBS disclosure required
Highly motivated and experienced individual to join the team as a Team Leader, within the Adult Social Care Customer Services Team. As a Team Leader you will play a critical role in overseeing the day-to-day operations of the department, ensuring a high level of service delivery and effective management of resources. This is an excellent opportunity for a dedicated professional looking to make a real difference to vulnerable adults within Gloucestershire.
As a Team Leader, you will need to demonstrate excellent line management skills, exhibit leadership behaviours, fostering a positive working environment and promoting continuous development. Monitor and manage demand, ensuring appropriate allocation of resources to meet the needs of the business. Make sure that the service is compliant with relevant standards, legislation, quality assurance frameworks, taking a proactive approach in maintaining and enhancing service delivery. You must have excellent communication skills to effectively liaise with internal, external stakeholders ensuring clear and concise communication flow.
Key Responsibilities
Provide effective leadership and management to the Customer Service team for which you are responsible, by the recruitment, mentoring and management (including performance management, appraisal reviews etc.) of the staff reporting to the post, in accordance with the County Councils policy and procedures.
Planning and monitoring the provision of Customer Services delivery for the service area.
Deal with urgent and escalated queries and resolving customer concerns and informal complaints in line with the Corporate Complaints Policy.
Carry out projects as required.
Support the allocation of work within the team in response to customer contact demands.
Contribute to and support the development of the current customer service team practice and processes.
Undertake other duties related to the work of the organisations, as may be assigned, that are consistent with the nature of the job and its level of responsibility.
NB: Please feel free to apply to us direct via ##### by quoting the job reference and job title exactly.
To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF
If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.
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