ASB Officer

ASB Officer Sittingbourne, Kent Temporary Full Time - Hybrid/Remote We are searching for a prospective Anti-Social Behaviour Officer to join a team based in Sittingbourne on a full time, temporary basis with an initial contract of 3 months. The ASB Officer will provide a high quality, proactive, responsive, and prompt ASB management service to residents to effectively tackle all forms of hate crime, neighbour nuisance and anti-social behaviour using a broad range of interventions, including the legal framework. This role offers remote working with 1-2 days a week in office or conducting visits where necessary. Requirements The ideal candidate will have the following skills and experience:Previous experience in a role involving ASB Management, with high level cases of ASBKnowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014Ability to take responsibility for own safety and create a safe working environmentEmpathetic and respectful towards residents/customers, value diversityAble to understand and gather relevant information to process legal action and ensure a successful conclusion.Experience of presenting cases at Court to support the ASB process.Experience of achieving positive results in dealing with ASB and tenancy services.Experience working with CRM and/or React are desirableRole ExpectationsEffectively manage and deal with a delegated case load of anti-social behaviour, hate crime and domestic violence casesThe role involves investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areasProvide proactive support to the Neighbourhood Housing team to identify and investigate instances of anti-social behaviour, promptly assessing whether preventative intervention or legal action is requiredActively participate with external agencies to identify where preventative intervention is required, ensuring a prompt and joined up approach in tackling anti-social behaviour and tenancy enforcementWhere legal action is required, progress cases in accordance with legislation. This includes making decisions on the appropriate level of action to be taken, such as possession proceedings and injunctions, gathering evidence, preparing cases for Court, obtaining witness statements, attending Court and supporting witnessesTake and draft witness statements in preparation for legal action, arranging support and protection (if required) for witnesses If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to #####
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