Arrears and Collections Officer

Job Title: Arrears and Collections OfficerLocation: Based 2-3 days per week in the Hertfordshire Office. It is expected to be office based during the first 2 weeksSalary: On ApplicationHours: Monday to Friday
9 am to 5 pmBenefits: 15% Contributory Pension (10% Employer, 5% Employee)26 days holiday plus bank holidays, which increases with serviceDiscretionary Bonus SchemePrivate Health InsuranceCritical Illness InsuranceDeath in Service InsuranceIncome ProtectionDigital GP 24/7Dental CoverHealth AssessmentsA day off for your birthdayGenerous maternity and paternity benefitsPaid Carers leaveCharity DayEmployee Assistance ProgrammeCycle2work SchemeBenefits Hub; large selection ofemployee discounts, rewards andperks acrossa number ofbrands,restaurants, holidays and 'away'days.About our Client:Our client is a specialist business bank on a mission to become the best in their category. Only launching less than 10 years ago, they have been recognised for their trusted products and innovation, winning 28 awards and counting.With a focus on Equality, Diversity, and Inclusion, they've increased women in senior positions from 1 in 5 to 1 in 3. Following probation, our client offers varied training opportunities for you to grow and develop your skill set. Hard work does not go unnoticed as our client has a discretionary bonus scheme.They throw events including a summer party, Christmas celebrations, and activities like sporting events and quiz nights for team bonding.About the Role:It is an exciting opportunity for an experienced Arrears and Collections Consultant to join the Loans and Collections Team. The successful candidate will identify and support customers who are showing early signs of financial hardship and arrears, aiming for the best possible outcome for the company and the customer.
Responsibilities:Provide a best-in-class customer service to promote the Banks business and minimise customer complaints and expressions of dissatisfactionUnderstand the needs of the Bank and its customers to retain business where possible by offering solutionsUndertake testing of the customers financial covenants by sourcing up to date customer information, highlighting any deficiencies and following the process to deal with a breach of those covenantsUnderstand the risks posed to the Bank by customers with repeat arrears and how early action can prevent losses to the BankUnderstand the Collections process and how losses are minimised in a recovery situation.Assisting with any reporting requirements which may include regulatory, daily, monthly, and quarterly reportingEnsure that there is effective maintenance of the Banks customer records on appropriate systemsEnsure that vulnerable lending customers are Identified and managed sympathetically and in line with process, ensuring that logs are accurately maintainedEnsure that any customer enquiries are responded within agreed timescales and that all responses are transparent and clearEnsuring that there are no breaches of customer GDPR data by effective customer identificationAdhere to customer conduct and TCF values are adhered to at all timeEnsure that any customer enquiry is responded within agreed timescales and that all responses are transparent and clearHelp ensure that appropriate control frameworks are adhered toExperience required:Must have experience within collections or arrearsExperience in either secured or unsecured lending products. Experience in commercial mortgages is advantageousUnderstanding and expertise in treating customers fairly and dealing with vulnerable lending customersStrong interpersonal and communication skillsAbility to multitask, be organised and meet deadlinesStrong attention to detailAble to demonstrate initiativeDrivenTrusting Stellar Select:At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:Expert Consultants: We are your allies, dedicated to understanding your goals and guiding you toward success.Industry Expertise: Benefit from our in-depth knowledge of the industry, providing you with insights that set you apart in your career.1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.Market Insights: Stay informed with the financial market insights that empower you to make informed career decisions.Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process.For more information regarding the role of Arrears and Collections Officer please contact usStellar Select is acting as an employment agency and is a corporate member of the REC
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