Area Refrigeration Supervisor

Our client is a manufacturer of refrigerated cabinets and plant for the retail sector based in
Austria. In the UK its main customer is a major supermarket chain but also supply/support other retail
companies.
The project department delivers these packages then hands them over to the service
department to maintain them on a reactive & pro-active basis.
These tasks are undertaken by Service Partners across the UK & IRL ,managed
and supported technically by a small team in the UK.
JOB DESCRIPTION
Position: Supervisor East & Southeast
Expectations
Technically qualified and/or the ability to learn new skills.
Overview situations and plan the way forward to a successful resolve.
Able to work in a small team supporting each other.
Confidential handling of internal information and documents
Cost conscious (Contracts and resources).
Delivering and communicating a great service externally/internally. Ability to work from home, occasional working away/an over-night
stay.
Duties
Technically support the SP within the UK & IRL, controls, parts advice or contractually to
over-come the situation.
Extra to contract works to rectify or improve a new or ongoing problem.
Review sites/stores and paperwork throughout the year during PPMs or high call levels to
understand if a great service is being provided. This will include checking the operation of
the equipment to see if commissioned as per the agreed setting, making adjustment as
applicable working with the SP to improve their ability going forward.
Some reviews can be completed remotely using the software provided, advises the SP if
there are reoccurring faults on the same systems.
Time to time new equipment, replacement programs or condition reports/audits are
required to advise others. The ability to compile/complete Site Audit reports capturing
information as requested.
Call Centre- be in close contact with about the current service
activities, problems and support/advise when required to overcome problems. This can be
out of hours giving advise over the phone or to arrange emergency parts issued via our
warehouse (on a Rota Basis)
Regularly communicating with the SP solving problems, answering questions or providing
information/training on our equipment.
Communicating with customers (mainly FMs and AMs), providing feedback/updates as
requested, giving advice and building a working relationship so we are seen as a support
function to overcome any problem they may have.
Support the office team regarding parts or situations delivery best practice for a
quick/correct resolve.
Able to plan, organize their own diary, being proactive looking at the information received
taking the appropriate action to resolve or seek advice for a resolve.
Responsibilities
Responsible that the SPs adhere to Contract standards.
Responsible for the correct controller settings after commissioning
Prioritizes workload to achieve customer goals.
Support Call Centre
Ensure that all SPs are up to date with the latest information and training.
Look after SPs in technical related issues
A valued member of the team, supporting and working as one.
Communication internally and externally delivering the right and appropriately worded
message/information to the intended recipient.
Package
Hours of Work 40hrs Monday to Friday. Additional Hours may be required this may be
weekends providing advice or technical support on a rota basis.
Holiday 25 days plus bank holiday
Company Pension
Company Car.
Equipment Laptop, phone
If required, specialist tools will be provided.

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