Area Operations Manager

We have a great opportunity to join our team, please see the details below. Join our green, dream team in an Area Operations Manager Role: London & East of England We are two positions available one in London and one for the East of EnglandIntroduction Enjoy the hospitality sector but looking for a new challenge that will use the great customer service skills and knowledge of hygiene you’ve built up? This is a great opportunity to develop within the industry in a role that gives you exposure to many different restaurants, hotels and catering environments in greater London, build relationships across the Capital and develop your skillset even further as a territory account manager for the fastest growing brand of cleaning & hygiene products in London. The core focus of your role is to support and retain our existing customer portfolio by providing advice, guidance and hands on technical support to ensure the products and systems in place provide the best cleaning results. There is a stronger focus on this role in account management and equipment maintenance rather than sales, although there is a merchandising element. An experienced territory account manager looking for a new role, with an exciting, sustainable manufacturer? Package The package is competitive with an OTE of £30,000 - £35,000 (Experience dependent), plus an additional companywide profit share paid quarterly, and an electric vehicle. Who we are? Biovate Hygienics is on a mission to drive sustainable change into all markets that use cleaning products, with our next generation of biological cleaning products, that have been making waves in the hospitality sector, attracting thousands of new customers in the past 2 years. While our products are the next generation of cutting edge biotechnology based natural cleaning products, we strongly subscribe to old school service, with our business focused on the best possible user experience for our thousands of restaurant, hotel and catering customers. We are a small, dynamic, fun team that work hard and play hard. We have a very flat structure and have a lot of growth opportunities as a fast growing business. What does the role entail? We are fortunate to have thousands of hospitality and catering customers in London, the South East and nationally ranging from Five Star Hotels, well known Restaurant Groups, Private Members Clubs, blue chip offices and world famous Universities. The role involves making visits to these customers, on a structured basis and ensuring that they’re using our products effectively, that their equipment is in good working order and that we support them in the use of our products by doing routine Hygiene Health checks. You’ll know you’re doing a good job by the number of free coffees you get offered by our customers! Our route to market is through a handful of exclusive distribution partners, Sybron, Bidfood, Nivek and Newline, a key part of the role is working closely with these partners. For new customers this entails doing site surveys of new customers acquired by our distribution partners and on an ongoing basis looking after these customer’s needs and requirements. Responsibilities Audit the customers hygiene results and recommend corrective action where needed Ensure the customer's dispensing equipment is working well Maintain customers dispensing equipment, this requires an element of maintenance, replacing soap dispensers, shelves, dispensing units, you need to be comfortable with a drill for this element of the role Provide training where needed and ensure that onsite management know how to use our training academy Complete Biovate report following visit Service calls to existing customers Reactive service calls to customers that require support Site surveys of new customer sites, prior to installation Survey customer sites prior to installation by our engineering team Knowledge, Skills & Experience Key Competencies The most important thing we’re look for is a good fit within our hard-working team culture which entails: Respect Your colleagues, even when the pressure is on Teamwork Makes the dream work and has allowed us to growth by more than 50% a year Don't be shy to yelp for help, we support one another As a fast growing new business, we want to continually improve, that means change is constant Approach every task with a positive attitude Be accountable For your mistakes and our mistakes as a business Mess Up Fess Up, that's how we live and learn Knowledge Food Hygiene Any formal training of qualifications relating to hygiene or hospitality Appreciating the stress and pressure that exists within a commercial kitchen Skills Being a people person, being able to put busy customers at ease Generally being a handy person, comfortable drilling holes and fitting shelves and soap dispensers. Communication skills are key and fluent English is a must, other languages would be an advantage Basic computer skills Experience Of hygiene in a commercial kitchen is a must Any vocational training in electrics or plumbing would be an advantage Working in the hygiene or catering environment As a territory account manager for another manufacturer If our business and this role resonates with you, please email us your CV and very importantly WHY you believe you would be a good fit within the Biovate team, any CV's sent without this motivation will be discarded. We look forward to hearing from you at
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