Area Manager

Salary: Competitive, plus company benefitsAre you passionate about great leadership and providing excellent customer service? Are you tenacious in your pursuit of excellence? Do you want to develop with a company that has ambitious growth plans and that has recently entered an exciting new partnership? If so, we would love to hear from you.You are seen by stores and your Regional Manager as the expert in the operational routines and practices of all stores, as well as leading and maintaining safe and legal processes. You will do this by coaching Store Managers to deliver expected levels in operations, compliance and people processes.You will analyse and track data, responding appropriately, focusing on where there is a need to improve processes, using your skills to ensure that the P&L is met. Be agile and focused on every store visit and audit, adding value with every interaction making a positive difference.Deputising for the Regional Manager as and when necessaryYour main responsibilities:Coach and develop store teams to view stores through the eyes of customersBuild relationships where possible with the local community to develop a positive brandSupport and coach Store teams to present their store in-line with the company brand standards guidelines and ensuring the store team take pride in their appearancePromptly resolve or report all issues affecting the customer experienceCommunicate positively with all colleagues, offering advice and assistance when neededDevelop understanding of support departments and use knowledge to optimise the customer experienceMitigate risk by ensuring compliance with health and safety and food safety legislationLead by example in promoting a strong safety culture throughout the store teams and regionEnsure that stores adhere to company owed, company operated (COCO) routines and processes and use my analysis and coaching skills to drive improvementComplete Store visit documentation on each store visit, ensuring that all follow up is actioned through to completionAgree and deliver action plans to develop and improve on each store performance, including providing effective solutions and guidance to stores to improve their sales and profitability and supporting stores in controlling costs, with a particular focus on wage costsPrioritise underperforming stores and put solutions in place to improve these to the standard expected within COCO and BestwayEnsure that my understanding is up to date on all processes and routines, I keep up to date with key business information and cascade where appropriate and that I am clearly seen as the ‘go to’ person for stores where requiredCommunicate company information effectively to all team members; cascade relevant information and encourage feedbackActively work to resolve any colleague issues and engage the Regional Manager where neededActively support and promote team member induction and training, ensuring training and development needs are met, ensuring all training is completed as requiredProvide support with instore people management including recruitment and ensuring that conduct, attendance, return to work interviews and performance issues within storeCelebrate success with the stores and continually learn from missed opportunitiesAbout You:Previous experience within a similar retail role is preferredCommercially aware and both P&L and business measures focusedBasic knowledge of growing sales and controlling costsSound business awareness, with the ability to comprehend and respond to business reportsUnderstanding of inventory managementKnowledge and awareness of licencing and health & safety contextI understand employment and safety legislation within retail to an acceptable levelAbility to interact and understand others, developing new relationships, building on existing relationships to ensure trust and mutual respect.Develop and deliver work plans and improvement of success measures whilst managing budgetsDemonstratable leadership skills to get the best from my team or a situation which includes coaching to stretch the performance of othersOutstanding communication, presentation, and people skillsAbility to analyse data and make correct decisions to improve the businessAble to make proactive and reactive decisions to mitigate risk and protect a businessAbility to work under pressure and deal with challenging situations professionally, delegating tasks and activities appropriately as neededExcellent customer service skills and am able to train and develop this skill in others.Ability to manage a diverse range of activities – to prioritise and multitask.Excellent Microsoft Office tools including PowerPoint, Excel and Word with confidence in presenting to Peers and aboveWhat next?If you are looking to launch, or grow, an exciting career in a company that values progression and development! Choose “Apply now” to fill out our short application and submit your CV!Search again
Position
Position
CartSave searchSave this search and get email alerts for jobs matching your selections.If you're in the job market, it can be a worrying time with the turmoil caused by the pandemic. Youshould be registering with consultants you can trust. We can't guarantee our ability to help you, butwe can guarantee to safeguard your details. If we get in touch with you it's because there's a role weneed to discuss. If we don't, then we'll keep your details live pending future positions.RHR has specialist teams in most sectors, from manufacturing to hospitality and from public sectorthrough to retail. We recruit managers and professionals in a wide range of functions, specifically,general management, digital marketing, HR, finance, procurement and supply chain. We have tradedfor over 30 years and have an enviable reputation for delivery, honesty and integrity.
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