Area Manager - Domestic Gas

Job description
K&T Heating provides gas compliance services for local authority, housing association and charity customers, currently managing around 200,000 properties across London and surrounding postcodes. We are looking for a Domestic Area Manager to cover properties and associated engineers. This role will be based from our Brighton office (Portslade), however, the successful applicant is required to visit the patch and engineers regularly.
The purpose of the role is to manage your area-specific contract alongside all operational staff working on these contracts. To report and work closely with the Head of Region/Directors to ensure full operational duties on your Region, and ensuring all KPIs are met with contractual compliance.
Duties
Responsible for customer services including complaint resolution
Work closely with HR colleagues on Employee related issues that may occur throughout the employee lifecycle.
Attend all contract meetings and report back to Head of Region
Monitor parts usage and credit returns to the Stores Department
To ensure compliance is met on all contracts
Responsible for all financial invoicing on time and chargeable
extra over work is collated and invoiced
Ensure letter procedure is adhered to and take full responsibility on no access procedure
Achieving and maintain 100% compliancy on servicing
Manage key...