Arboretum Duty Officer - Ref: EE00424

Arboretum Duty Officer - Ref: EE00424
Salary: G4 £23,893 - £25,979 per annum Contract: Permanent, full-time Walsall Council’s Healthy Spaces Team manages and improves open and accessible green spaces, ensuring it is fit for future generations. The team delivers inclusive activities and events that meet local need and contribute towards positive health and wellbeing.We are looking to recruit a duty officer to run the arboretum visitor centre Monday to Friday. Location:Arboretum Visitor Centre, Walsall Arboretum Walsall, West Midlands Role Summary:The Arboretum Duty Officer will play a crucial role in ensuring the smooth operation of the popular arboretum visitor centre. As a key member of our team, you will supervise facilities, bookings, services, and customer interactions during assigned hours. Your attention to detail, excellent communication skills, and commitment to exceptional visitor experiences will contribute to the overall success of our arboretum. ResponsibilitiesFacility Management:
Handle facility hire inquiries, bookings, and coordination.
Set up facilities for events, workshops, and gatherings.
Process payments and issue invoices as needed.
Visitor Services:
Greet visitors and provide information about the arboretum.
Ensure a welcoming and safe environment for all guests.
Address visitor inquiries and resolve any issues promptly.
Building Operations: Supervise building maintenance during assigned hours.
Monitor security systems and respond to emergencies.
Collaborate with maintenance staff to address repairs and improvements. Qualifications:
Excellent organizational and multitasking abilities.
Strong interpersonal skills and a friendly demeanour.
Experience in a front-line customer service capacity.
Basic knowledge of Microsoft office, cash handling and invoicing processes.
Existing First Aid qualification or willingness to undertake as part of the role.
English and Maths at GCSE grade 4 or above (or equivalent qualification)
Working Hours:This position is 37 hours per week and is intended to cover the centre during core office hours, although some occasional evening and weekend working may be required depending upon the needs of the service. View Job Description and Employee Specification Closing date: 8th May 2024 IMPORTANT NOTE: When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification.
If you do not include a supporting information statement, you will not be shortlisted.
Please also ensure that you complete the work history and qualifications sections of your application form.
Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information. This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The post holder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English. For this role the successful candidates must undergo a Baseline Personnel Security Standard (BPSS) check. BPSS is the minimum standard to ensure the identity and integrity of an employee who has access to official information using secure networks linking central government and local authorities. A BPSS check involves four main elements: Identity Check, National and Immigration Status, Employment History (last 3 years) and Verification of Criminal Record (unspent convictions only).
Walsall Council takes seriously the responsibility to safeguard and promote the welfare of all the children, young people and adults entrusted to our care and it is our expectation that all staff will share this commitment. Completion of a basic Disclosure & Barring Service (DBS) check is a requirement for this role. For further reasons to join us, please visit:
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