Apprenticeship Operations Administrator

Please note these roles are fixed-term until 01/11/#####.
Why NOCN Group?
NOCN Group is an educational charity whose core aims are to help learners reach their potential and organisations thrive. The group includes business units specialising in regulated UK and international qualifications, End Point Assessment, assured short courses, SMART job cards, assessment services, consultancy, and research.
A career at NOCN Group offers you the chance to be part of a fast-growing, international educational non-for-profit. Plus, there’s lots of other great benefits which can be viewed on our website at:
What will you be doing?
As an Apprenticeship Operations Administrator, your duties and responsibilities will be (but not limited to):
Maintain a high level of customer service ensuring the customer receives an excellent standard of service at all times.
Enter and process assessment data on various IT systems and platforms to help ensure that assessments are managed in the most efficient way.
At all times ensure the accuracy of data in the EPA CRM and Rubric systems are completed in line with the requirements of the apprenticeship regulators.
Contribute to reviews of systems, processes and procedures, to ensure that assessments are delivered in an efficient and high-quality manner.
To support assessment activities including the provision of administrative support for the delivery of End Point Assessments, to help to ensure that high quality educational and assessment products are delivered to meet customer service level agreements.
About you...
The successful candidate will need to meet the following essential criteria:
Educated to Level 2 in Literacy and Numeracy.
At least 2 years experience working in an administrative role.
Experience working with CRMs and bespoke databases.
Experience working with sensitive data following Data Protection
and the GDPR.
Experience of supporting project teams, committees or working
groups.
Attention to detail including proofreading.
Competent ICT user including Microsoft office products.
How to Apply?
If this sounds like the job for you, please send your completed Equal Opportunities Monitoring Form, CV and a covering letter, explaining why you are the best fit for the role, to:
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Please specify the role that you are applying for in the subject header of the email.
The full Job Description/Person Specification and Equal Opportunities Monitoring Form can be downloaded from our website: