Apprentice Linux + Windows Helpdesk technician

We're looking for a budding IT support technician to join our Helpdesk team in Huddersfield on an apprenticeship programme. You will already have a strong proven interest in all things computer related, such as a hobby in coding or working with computers.
The role involves speaking with customers over the phone so you must be confident on the phone and with communication in general.
You will handle 1st line queries for Windows 10 and 11 desktops + Windows and Linux servers. One day a week you will be participating in an apprenticeship study scheme to enhance your skills relevant to this position.
We offer excellent career progression prospects and a good salary with a relaxed working environment in a small team.
Responsibilities
Taking support desk phone calls
Supporting Windows 10 and 11 desktops
Basic Linux server support
Working from a ticketing system and accurately logging all work
Correctly prioritising your ticket flow and escalating where necessary
Some coding in bash, batch and maybe python
Maintaining a good customer relationship for all support queries
Essential
Clear communication skills
Ability to solve problems and work independently
Basic grasp of the Linux command line
Excellent knowledge of Windows Desktop
Be able to take direction and follow procedures.
Highly-motivated - can show initiative and results.
You will also have
A proven attendance and punctuality record
Excellent verbal and written communication skills
Excellent technical troubleshooting skills
A strong focus on quality
Commitment to take responsibility for tasks
Good organisational skills
Minimum 8 GCSE's grade 5 or above
Minimum grade 6 in Maths and English GCSE
Job Type: Full-time
Benefits:
Casual dress
Company events
Profit sharing
Store discount
Schedule:
Monday to Friday 9am-5pm from our Huddersfield office