Apprentice Data and Quality lead

Role: Apprentice Data and Quality lead
Offer type:
This is a Fixed term position for 18 months
Salary:
£24,075
Location:
This is a remote role based remotely
Qualification:
Business Administration Level 3, delivered by SCL (
NCS Trust is an equal opportunities employer, embracing diversity and inclusion. At NCS we respect and value differences in people and all hires are made on merit.
We particularly welcome applications from people who are Black, Asian, or from an ethnically diverse background, or people with disabilities, as these groups are currently underrepresented in our leadership.
We are committed to improving equality of opportunity in the workplace and are a signatory to the Race at Work Charter from Business in the Community, the Prince’s responsible business network; and the Disability Confident Committed employer scheme.
Role Context & Purpose
The Data and quality Lead will report to the Customer Service Manager and be part of the wider Customer Experience & Quality team. This team plays a pivotal role in ensuring NCS provides the highest levels of quality and service to our customers.
The role is responsible for identifying and taking the lead on analysing data and quality checking programmes, which in-turn focus on continually improving our services. The Data and Quality Lead will be especially focused on reviewing and analysing data information, customer feedback reports across all service lines and on-programme QA and H&S visits. They will work with all ‘Heads of’, in the Trust and provide a clear understanding of the information and consistency in interpretation.
Key Responsibilities:
Review, analyse and compile a series of weekly and monthly reports for all service lines identifying performance trends across the network for ‘Heads of’ and Senior Management.
Acting as the centralised point of contact for all teams (within the Trust and the network) wanting to obtain and use formal customer feedback.
Key stakeholder in the development and delivery of customer service, and cross-functional projects.
On-programme QA visits, DBS spot checks, incident analysis and workforce training visits.
Utilise previous experience to propose innovative ways of improving service standards for our customers, and support in leading change.
Core Competencies:
Influencing – Uses a repertoire of communication styles, sells ideas by constructing arguments, builds trust by demonstrating reliability and consistency
Adaptability – Supports others through change, is objective under pressure and eliminates barriers to success
Solving Problems – Identifies tools and techniques for problem solving, identifies opportunities for improvement and innovation, establishes long term goals for the team,
Delivering Results – demonstrates high standard of work, monitors work against a plan, takes personal responsibility for success of team tasks and projects
Apprentice Requirements
Interpersonal skills with the ability to influence others
Problem solving skills
Organisational skills
Attention to detail
A keen interest in data analysis and quality assessment
Our benefits include:
28 days annual leave in addition to Bank Holiday entitlements.
5 Volunteer days
Enhanced Maternity/Paternity/New parental (Subject to 1 year of service) pay
Life Assurance
24/7 access to an Employee Assistance Program
Access to a self-directed learning and development platform
Access to a national discount platform, shared with one family member
Discounted Eye Care
Cycle to work scheme
You can request flexible working after 26 weeks of employment
Well being days
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