Apprentice Account Manager – London

As an Apprentice Account Manager at Ward, you are aspiring leader with a passion for building long-lasting client relationships and developing a skill set to progress within the business.In this role you will, be responsible for assisting an Account Management team in managing several high-profile portfolios for Ward’s London business unit. You will have the ability to represent Ward’s Account Management team and their business strategies, as well as having the commitment in delivering service excellence, contributing to the efficiency and service provided to the account portfolios.Learning the Ward way to operate and client relationship management should be at the forefront of everything you do.Base / Location: London with travel to client sites frequently. Visit Chatham HQ on occasions.Key responsibilitiesAssist the Account Management team to ensure that the clients are kept informed, and the client relationship nurtured at all times.Assist with the collating of information and data to populate reports for the Account Management team.P&L Finance reviews.Client weekly visit regime to be followed.Be a point of contact for clients and the conduit between them and the Account Management team.Develop innovation, alternative solutions, and contract improvement.Attend regular client review meetings and assist in monitoring SLAs and KPIs, identifying opportunities and/or risk.Implement innovation and improvements to client contracts and monitor the results of such initiatives and report back to the Operations Director.Participate in the management on-call rota.Officer engagements and welfare visitsIncident investigationsAssist the Account Management team in disciplinaries.Knowledge & SkillsAble to adapt to different priorities quickly and maintain good attention to detail to ensure image and standards are maintained (Essential)Excellent organisational and time management skills (Essential)High level of self-motivation and problem solving (Essential)Display excellent customer service and relationship building qualities (Essential)Competent user of Outlook and basic Microsoft Office (Word, Excel, PowerPoint) (Desired)ExperienceExperience or working within a team that requires multi-tasking and varied skill sets (Essential)Worked operationally in a corporate security contract (Essential)Proven experience on presentation skills (Desired)QualificationsGain Operations or Departmental Manager Level 5 through the Ward apprenticeship scheme (Desired)Who We Are:Ward Security provides security services solutions to a range of UK businesses. Security services include: CCTV security systems, property management, guard dog security, key holding services, security guard patrol services, response alarm systems and more. With over 1000+ of our amazing people operating nationally.We seek the best talent to uphold our vision “We look after our people; our people look after our clients. We aim to retain and attract the very best of both”.Why Work For Us?Well apart from joining our friendly team we offer Uniform, SIA Licensing savings scheme, Cycle to Work Salary Sacrifice scheme, Pension and Life Assurance benefits.We strongly believe in growing our own talent, and we provide opportunities through our in-house Training Academy, our Leadership Development Programme, online e-learning, and development programmes for a career path.To support the wellbeing of our people we have an in-house Mental Health Team, Wellbeing Platform, an inclusive culture recognised in our Diversity Champion & International Inclusion Awards. We uphold our wellbeing as a MIND Workplace Wellbeing Silver Award holder. We offer Reward membership to all employees, which includes retail discounts, cinema tickets, gym membership, 24/7 free Employee Assistance Programme, and many other fantastic benefits.At Ward Security, we believe in fostering an inclusive workplace where diversity is celebrated, and every individual is valued. We are committed to providing equal opportunities to all employees and applicants regardless of race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or any other characteristic protected by law. As an equal-opportunity employer, we strive to create an environment that promotes fairness, respect, and collaboration. We are dedicated to recruiting, hiring, training, and promoting individuals based on their qualifications, skills, and abilities. We embrace the unique perspectives and backgrounds of our team members, recognising that diversity enriches our organisation and contributes to our success.
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