Applications Support Engineer

Location: Glenrothes or Harlow (Hybrid working with up to 2 days a week on site with occasional travel to other UK sites)
Raytheon UK has an opportunity for an experienced IT professional to support applications used by our Engineering and Manufacturing functions.
The function sits within the Digital Technology team and is responsible for the delivery and support of application solutions to UK based divisions to successfully enable business operations.This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements / configuration changes and new stand-ups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration other applications to integrate data between application.
Reporting to the Engineering and Manufacturing Services Manager, you will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally.
Responsibilities include, but are not limited to
Regular software maintenance, performance tuning and patching, including some periodic monthly out of hours working.
Ensuring operational integrity and compliance covering information security, change management, asset management and software licensing.
Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected.
Support the development and implementation of key service level agreements (SLAs).
Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management.
Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
Support effective operational supplier performance and repairs & maintenance contracts, including software licencing compliance, software licence & support contract agreements and renewals.
Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
Collaborate across the breadth of the DT function, develop strong relationships with stakeholders to ensure that the service is supported by the appropriate technical specialists.
Ensure backup schedules & data retention and period maintenance are aligned to company requirements and standards.
Proactive Identification of risks to service and proposing suitable risk treatment plans in line with departmental approach to risk management.
Agree and participate in scheduled BC/DR exercises, to ensure that service is tested and DR ready.
Knowledge of associated engineering tools in the Defence and Aerospace sector or other Industries would be an advantage.
Candidate Requirements
Essential
Bachelors degree or higher in Computer Science, Information Technology or related field or equivalent work experience
Have an understanding of ITIL best practice
Working knowledge of Active Directory
Working knowledge/experience of scripting languages (e.g. BASH/Python/Powershell)
Demonstrable experience of SCCM operations
Working understanding of relational database technologies.
Experience in application packaging and deployment
Demonstrated ability to effectively prioritise and execute tasks in a fast paced environment.
Excellent attention to detail with a focus on continuous service improvement
Strong written and verbal communication skills
Experience optimising system performance, security, storage utilisation, and planning ahead for necessary hardware or software upgrades to support the environment
Demonstrated flexibility and ability to manage ad hoc requests
Demonstrable evidence of effective problem solving skills in complex support incidents.
Excellent relationship skills - the ability to build positive relationships with both technical and business personnel.
Experience of delivering high demand technical services in a complex matrix structure.
Good written and oral communication skills
Ability to demonstrate effective collaboration capability within virtual teams and multi-party environments.
SC cleared or the ability to become SC cleared.
Desirable
Knowledge of virtualized server architecture
Knowledge and experience of project and service delivery disciplines including business analysis and requirements gathering, resource planning, ability to create project proposals. Full project lifecycle experience, user support & training experience.
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RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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