Application Support Technician

Join Our Team as an Application Support Technician!
Must be local to Southampton as the role is onsite Monday to Friday.
No sponsorship or relocation is offered for this role.
(Must have a right to work in the UK)
Are you passionate about providing exceptional customer support? Do you thrive in a dynamic environment where problem-solving and communication skills are key? If so, we have an exciting opportunity for you to join our clients as an Application Support Technician.
Role Overview: As an Application Support Technician, you will play a pivotal role in the support team, engaging directly with customers to address their inquiries and technical challenges. Your responsibilities will include logging service calls, troubleshooting software and process-related issues, and documenting solutions. Additionally, as you progress in the role, you'll have opportunities to contribute to upgrades, installations, development projects, and customer training initiatives.
Key Responsibilities:
Quickly grasp and understand business and system processes to effectively assist customers.
Employ excellent problem-solving skills to resolve customer issues efficiently.
Possess general IT knowledge, including proficiency...