Application Support Engineer

PCCW Global is a leading international communications service provider, offering the latest mobility, voice and data solutions to multinational enterprises, telecommunications partners, cloud and application service providers. With a network footprint reaching over 3,000 cities in 160+ countries across 5 continents, our truly global coverage combined with local on-the-ground knowledge has helped us build best-in-class global connections linking Africa, the Americas, Asia Pacific, Europe and the Middle East.
As an Application Support Engineer in PCCW Global, you will be required to:
Roles and Responsibilities:
Possess specialist knowledge of operating systems, devices, applications and software
Provide technical support of application usage to users within the organization
Maintaining and updating technical documents and procedures
Handle procurement process to acquire new software or renew existing subscription
Liaise with vendor for system maintenance arrangement
Requirements:
Degree holder in Information Technology, Computer Science or related disciplines
Experience in application support
Experience in customer service and relationship management
Experience in application vendor management
Ability to explain system concept to users with limited IT and system knowledge
Strong analytical and problem-solving skills
Self-Motivated and a good team player
Experience in Agile/Scrum development methodology is a plus
Effective oral, written and interpersonal communication skills