Application Support Analyst

Our business is a global leader in environmental and advisory solutions; we are actively seeking an experienced Application Support Analyst for our Global IT Business Systems Team. This position presents an excellent opportunity in an innovative global consultancy.In this role, you will be central to managing essential business applications, including Finance (Deltek VantagePoint), HR Systems, Learning & Development, and health and safety systems. With your technical knowledge and customer-first mindset, you'll offer top-tier assistance, enhancing user experience and system capabilities.By working with diverse units, you'll drive enhancement efforts, ensuring the software environment's stability, efficiency, and regulatory adherence. About usSLR are global leaders in environmental and advisory solutions helping our clients achieve their sustainability goals. We are a consultancy with over 3000+ employees across 6 regions – including over 1000 staff across Europe. SLR’s ‘one team’ culture is at the heart of our business; providing a collaborative and supportive environment for professional development. Along with competitive salaries, our staff enjoy a comprehensive benefits package with a company pension plus excellent healthcare offering, travel and life insurance, critical illness cover and a structured career framework with regular reviews offering outstanding opportunities for progression. Alongside 25 day’s annual leave, SLR offer flexible, agile and hybrid working which enables staff to tailor hours worked around core hours, and our family friendly policies help balance the needs of professional and family life.The roleWithin a matrix-managed environment, you will have global duties within a small team who look after all aspects of Application Support for our critical business systems:Application Support, Collaboration and Teamwork:Partner with Service Delivery and Business Systems teams to champion a programme of enhancement and standardisation for our critical global business applicationsPlay a pivotal role within the Global IT Team, providing global assistance to business users for critical systemsoOrganise regular training sessions, enhancing team knowledge of current and upcoming tech trendsStay ahead of the technological curve, ensuring the team can harness modern tools effectivelyFoster a culture of mentorship, where seasoned team members guide and uplift their peersEngage in group workshops and brainstorming sessions, emphasising group problem-solvingImplement a structured feedback system post-training to refine and adapt content to our team's evolving needsIdentify individual strengths and growth areas among users, offering tailored assistance and training sessions that cater to each user's unique needsTechnical Expertise and Process Optimisation:•Harness your technical abilities and in-depth business process understanding to emerge as a Subject Matter Expert (SME) in core systems such as Risk Management, Finance and Project ERP, HR, and Training platforms•Utilise technical expertise in SQL databases, relational database reporting, and workflow tools like SharePoint to manage and optimise data and processes•Identify opportunities for process improvement and enhanced utilisation of business systems, driving efficiency gainsAbout youWe're looking for professionals with strong technical skills, dedication to outstanding customer service, and extensive experience assisting essential business systems. In this position, you'll ensure the stability and efficiency of our critical systems globally, managing technical assistance and aiding users to optimise the use of systems.Essential qualifications and experiences we are looking for include:Extensive expertise overseeing end-user Application Support for critical business systems, specifically within finance, HR, and risk management domainsProficiency in areas such as configuration management, identity and access management, active directory, collaboration platforms, and other M365-based services such as Power Automate, SharePoint and TeamsA demonstrated track record of successfully driving and reporting on adopting workplace technology solutionsProven experience thriving in fast-paced, dynamic environments, with a consistent record of delivering resultsMastery of data analysis using tools like Excel and an advanced skill set in Microsoft SQL developmentDiversity, Equity, and Inclusion at SLRWe are committed to being an equal opportunities employer, and our expectations go beyond purely complying with legislation. Through our Regional DE&I Committees, Global Council and Employee Networks, we foster an inclusive environment where all individuals regardless of their background can thrive.We welcome applications from all individuals, regardless of their background, including those from groups that are currently underrepresented at SLR, such as: LGBTQ+ people, ethic minority groups, women, and individuals with visible or invisible disabilities, including those who are neurodivergent.For more information on our commitment to DE&I, and the great work we are doing, please click here: and scroll to the bottom of the page.To applyIf you are interested in this opportunity, we'd love to hear from you, so click apply or you can submit your application at: www.slrconsulting.com/careers.Should you require any special adjustments throughout the recruitment process with us, please let us know. As a Disability Confident Committed employer, we seek to ensure all applicants have equitable support when applying to SLR.Create a job alert and receive personalised job recommendations straight to your inbox.
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